HCM Branch Manager

I. Main duties
• Lead and manage all branch Operations/Logistics activities to ensure efficiency, service quality, and business performance. Design and standardize operating processes, SOPs, KPI systems, and governance frameworks across departments. Drive organizational improvement, cross-functional collaboration, and operational risk control to support sustainable growth. Develop branch employees and implement business strategies aligned with the company's objectives.
II. Main Job Responsibilities
1. Branch Operations Management
• Lead and oversee all Logistics and Freight Forwarding operations of the HCMC Branch to ensure operational excellence, service quality, and business performance.
• Manage daily operational activities across Air Freight, Ocean Freight, Customs Brokerage, Trucking, Warehousing, and other logistics services.
• Ensure efficient resource planning, workload allocation, and manpower utilization across Operations and Logistics teams.
• Monitor service delivery, shipment progress, operational KPIs, and customer satisfaction to ensure branch performance targets are achieved.
2. Operational Process & Performance Improvement
• Develop, standardize, and continuously improve operational processes, SOPs, workflows, and internal control procedures.
• Design and implement operational KPIs to improve productivity, service quality, cost efficiency, and employee performance.
• Identify operational bottlenecks and implement improvement initiatives to enhance overall branch efficiency.
• Lead digital transformation and process optimization projects to improve operational effectiveness.
3. Customer Service & Cross-functional Coordination
• Work closely with Sales, Commercial, Pricing, Customer Service, and overseas offices to ensure customer commitments can be delivered effectively.
• Support commercial activities by providing operational solutions, service feasibility assessments, and logistics expertise.
• Handle customer escalations, operational issues, and service recovery actions to maintain customer satisfaction.
• Maintain strong relationships with strategic customers and business partners.
4. Financial & Operational Control
• Monitor branch operating costs and ensure effective cost control without compromising service quality.
• Supervise operational documentation, billing accuracy, job closure, debit notes, invoicing, and reporting processes.
• Ensure compliance with company policies, internal controls, and operational governance.
• Analyze operational reports and identify opportunities to improve profitability and productivity.
5. Leadership & People Development
• Lead, coach, motivate, and develop Operations and Logistics teams to build a high-performance organization.
• Plan manpower requirements, recruitment, succession planning, training, and employee development.
• Establish a performance-driven culture through objective evaluation, coaching, and continuous improvement.
• Foster teamwork, accountability, and collaboration across all departments.
6. Risk Management & Compliance
• Ensure full compliance with company policies, legal regulations, customs requirements, and industry standards.
• Identify operational risks and implement preventive and corrective actions.
• Establish effective governance, escalation procedures, and operational risk management mechanisms.
7. Strategic Planning & Reporting
• Develop and execute branch operational strategies aligned with the company's business objectives.
• Analyze business performance, market trends, and operational data to recommend strategic improvements.
• Prepare monthly, quarterly, and annual operational reports for the General Director.
• Perform other duties assigned by the General Director.