[HCM] Công Ty OIA Global Tuyển Dụng Nhân Viên Material/Packaging Customer Service Representative Full-time 2026

COMPANY INTRODUCTION
Địa điểm: Hồ Chí Minh - Loại hình công ty: Công ty Việt Nam - Lĩnh vực kinh doanh: Khác - Quy mô công ty: Vừa (50 - 249 người có BHXH) - Website: [protected info]
OIA Global provides customers
with an unparalleled suite of scalable and flexible supply chain solutions.
Supported by 1,300 forward-thinking employees, we specialize in 3PL, 4PL, sustainability,
technology, contract logistics, packaging design and optimization, and raw
materials management. Since 1988, we have grown into a $1.3 billion company
with a presence in 27 countries and industry expertise in fashion and apparel,
consumer goods, healthcare, energy, and industrials. OIA Global is privately
held by LDI, Ltd.
Material- Customer Service Representative- Full Time- Freshman (Graduated)
Địa điểm: Hồ Chí Minh - Tính chất công việc: Toàn thời gian - Chuyên môn: Xuất nhập khẩu, Logistics; Dịch vụ khách hàng/ Vận hành - Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng!; Yêu cầu ứng viên có kinh nghiệm - Mức lương: Thỏa thuận
JOB DESCRIPTION
1. Role Summary
You provide day-to-day
coordination and administrative support to the customer service team, keeping
order data accurate and delivery information up to date so the team can serve
the key customer reliably. You are the dependable support layer that keeps
orders moving.
2. Supervisory Responsibilities
None.
3. Key Responsibilities & Duties
•
Support order entry and data maintenance in Optilink,
ensuring accuracy under the guidance of Representatives and the Supervisor.
•
Track order and delivery status; flag delays,
discrepancies, and errors early to the Representative or Supervisor.
•
Prepare, file, and maintain order documentation and
records in Optilink and SharePoint.
•
Follow the key customer's routing, labelling, and
documentation requirements, flagging anything that may not comply.
•
Support sample coordination and follow-up with vendors
and internal teams.
•
Assist with accounts-receivable and accounts-payable data
entry and invoice filing.
•
Respond to routine customer and internal queries;
escalate complex issues promptly.
•
Support the preparation of standard service reports.
4. Competency Framework
4.1 Core Competencies (universal)
Competency
Supports
What it looks
like at this band
Adaptability
Flexibility
Adjusts own way
of working when priorities, systems, or instructions change, without losing
accuracy or pace. Picks up Optilink and new processes quickly and takes
ownership of learning the role.
Judgement
Excellence
Identifies
problems in own work and applies established guidelines to resolve them.
Makes routine order and query decisions using the information given, and
escalates when a situation falls outside the rules.
Innovation
Ambition
Suggests improvements
to own work and is open to better ways of doing things. Sees that OIA serves
the key customer across many markets and that the work connects to a bigger
picture.
Collaboration
Togetherness
Contributes to a
positive, cooperative team by fulfilling own responsibilities and managing
day-to-day interactions well. Shares order and delivery information clearly
and asks for what is needed.
4.2 Technical Skills (Customer Service)
Execution & accuracy - doing the core order work correctly
Critical technical
skill
What good
looks like at this band
Order &
Documentation Accuracy
Prepares and
maintains accurate order data, POs, PIs, and records in Optilink and
SharePoint, on time and per SOP; spots and corrects routine errors before
they cause downstream problems.
Order
Handling & Tracking
Supports the
order-to-delivery handling for assigned accounts - order entry, status
updates, sample follow-up - and escalates delays and exceptions promptly
rather than letting them sit.
AR/AP Support
Assists with accounts-receivable
and accounts-payable data entry and invoice filing accurately, and escalates
anything unusual.
Systems
Discipline
Keeps Optilink
and connected systems and portals accurate and current with reliable
follow-up on open items; produces routine service reports correctly.
Customer
Compliance & Requirements
Follows the key
customer's routing, labelling, and documentation requirements accurately, and
flags anything that may not comply.
REQUIREMENTS
5. Qualifications & Requirements
•
Diploma in Business, Logistics, Supply Chain,
International Business, or a related field.
•
0-1 years' experience, or a recent graduate;
internships in a service or coordination role an advantage.
•
Proficiency in MS Office (Excel, Outlook); willingness
to learn Optilink and internal systems.
•
Good written and verbal communication; strong attention
to detail and reliability.
6. Key Performance Indicators
Indicative KPIs - finalise with the business.
•
Data accuracy of orders and records maintained.
•
Timeliness of status updates, documentation, and
filing.
•
Query response time and appropriateness of escalations.
•
Contribution to team service targets.
BENEFITS
Probation salary
Full salary during the 1-month probation period
Social insurance
Full social insurance, unemployment insurance and health insurance contributions from the start of probation
Accident insurance
24/7 coverage
Labor contract
Fixed-term contract, 6 months
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 30/11/2026
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
Packaging- Customer service Representative- Full Time - Freshman
Địa điểm: Hồ Chí Minh - Tính chất công việc: Toàn thời gian - Chuyên môn: Xuất nhập khẩu, Logistics; Dịch vụ khách hàng/ Vận hành - Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng!; Yêu cầu ứng viên có kinh nghiệm - Mức lương: Dưới 1 Triệu VNĐ / Tháng
JOB DESCRIPTION
1. Role Summary
You provide day-to-day
coordination and administrative support to the field-service team, keeping
factory order follow-up, customs documentation, and delivery tracking accurate
so the team can serve the key customer's factories reliably. You are the
dependable support layer that keeps deliveries moving.
2. Supervisory Responsibilities
None.
3. Key Responsibilities & Duties
•
Support follow-up on factory orders in Optilink and
keep order data accurate.
•
Prepare customs documentation to the factory delivery
schedule and pass trucking requirements to the inland trucking team.
•
Communicate delivery details to factories (container,
arrival date/time, quantity, SKU) and track status; flag delays and concerns
early.
•
Monitor factory payments and invoice due dates, and
support AR in applying paid invoices.
•
Support the preparation of weekly and monthly
delivery-performance reports.
•
Maintain accurate records and documentation in Optilink
and the tracking systems.
•
Support other departments on special assignments as
required.
5. Competency Framework
5.1 Core Competencies (universal)
Competency
Supports
What it
looks like at this band
Adaptability
Flexibility
Adjusts own way
of working when priorities, systems, or factory requirements change, without
losing accuracy or pace. Picks up Optilink and new tracking systems quickly
and takes ownership of learning the role.
Judgement
Excellence
Identifies
problems in own work and applies established guidelines to resolve them.
Makes routine follow-up and documentation decisions using the information
given, and escalates when a situation falls outside the rules.
Innovation
Ambition
Suggests
improvements to own work and is open to better ways of doing things. Sees
that OIA serves the key customer across many factories and markets and that
the work connects to a bigger picture.
Collaboration
Togetherness
Contributes to a
positive, cooperative team by communicating clearly with factories,
suppliers, and internal teams and fulfilling own responsibilities. Shares
delivery information clearly and asks for what is needed.
5.2 Technical Skills (Field Service)
Execution & accuracy - supporting the order-to-delivery
cycle correctly
Critical
technical skill
What good
looks like at this band
Order
Follow-up & Systems
Follows up
factory orders in Optilink and keeps order data accurate; works across the
delivery-tracking, cargo-tracking, and portal systems the role uses.
Customs &
Logistics Support
Prepares customs
documentation to the factory delivery schedule and coordinates inland
trucking with the Logistics team; applies basic import-export and customs
knowledge.
Delivery
Tracking & Factory Communication
Communicates delivery
details to factories (container, arrival, quantity, SKU), tracks status, and
flags delays and concerns early to the Representative or Supervisor.
AR &
Factory Payment Support
Monitors factory
payments and invoice due dates and supports AR in applying paid invoices;
escalates anything unusual.
Data &
Reporting Support
Supports weekly
and monthly delivery-performance reporting in Excel and keeps records
accurate.
REQUIREMENTS
1. Qualifications & Requirements
•
Diploma or degree in Foreign Trade, Economics, Logistics,
Supply Chain, or a related field.
•
0-1 years' experience, or a recent graduate;
internships in a logistics or coordination role an advantage.
•
Proficiency in MS Office (Excel, Outlook); willingness
to learn Optilink, tracking systems, and customs basics.
•
Good written and verbal communication in local language
and English; strong attention to detail.
2. Key Performance Indicators
Indicative KPIs - finalise with the business.
•
Order follow-up and record accuracy.
•
Customs documentation accuracy and timeliness.
•
Delivery-detail communication and flagging of delays.
•
Support to delivery-performance reporting.
BENEFITS
Probation salary
Full salary during the 1-month probation period
Social insurance
Full social insurance, unemployment insurance and health insurance contributions from the start of probation
Accident insurance
24/7 coverage
Labor contract
Fixed-term contract, 6 months
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 30/11/2026
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
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