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Mô tả công việc
PURPOSE AND SCOPE OF THE JOB
The ICT Support is responsible for first line and second line support to Damen users with a strong focus on delivering service and customer satisfaction.
Key responsibilities
- Registration/Dispatch/Tracking calls
• Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries;
• Receiving and logging ticket (registration in Service Now) of requests and issue from Damen user via telephone calls, e-mail, and Service Now/Self Service Desk
• Tracking and managing follow-up for the registered request and issue until they are re-solved
• Escalate unresolved calls to other support team(s)
- Provided user support
• 1st and 2nd line support - troubleshooting of IT related problems, from in-house software to hardware, such as Laptops, PCs, mobile device, and some office/communication equipment
• Troubleshoot basic network issues;
• Basic Active Directory knowledge: user accounts, user group, [protected info]
• Arrange for external technical support where problems cannot be resolved internally, with follow-up if needed
- Administration task
• Maintaining the Asset Management and tracking of Changes
• Update and maintain paper work
Enforcement rules
• Commit to company regulations and policies
• Commit to HSEQ and safety regulations
Yêu cầu
REQUIRED QUALIFICATIONS
- Education
An ITIL qualification is preferable but not essential
An IT related education
English is sufficient (Ielt 6.0/ Toeic 650)
- Experience
At least two years of previous IT Service Desk and/or ICT Support
Feeling with Incident Management, Change Management and Service Level Agreements;
Basic User & Security Group Active Directory administration
Strong knowledge of Microsoft based operating systems, with emphasis on Windows 10 and Office 365
KEY COMPETENCIES
- Communication skill
Confident in written and spoken English.
Effective communication skills and telephone conversation
- Team - work skill
Team player that stays calm in light pressure environments.
Able to work in an international team.
Organizational and planning skills
Flexible, persistent, self-motivated achiever who gains satisfaction from providing good customer service.
Good organizational and planning skills.
Quyền lợi
13th month salary & holiday bonus
Local and International training course
Summer trip
Thông tin khác
Ngày Đăng Tuyển
18/04/2023
Cấp Bậc
Nhân viên
Ngành Nghề
IT - Phần mềm, IT-Phần cứng/Mạng
Kỹ Năng
IT Service Desk, Incident Management, English, Administration, Change Management
Ngôn Ngữ Trình Bày Hồ Sơ
Tiếng Anh
Thông tin chung
- Ngày hết hạn: 25/05/2023
- Thu nhập: Thương lượng
Ngành nghề sản xuất kinh doanh: Đóng tàu và cấu kiện nổi, sửa chữa và bảo dưỡng phương tiện vận tải, hoạt động kiến trúc và tư vấn kỹ thuật có liên quan: Thiết kế vỏ tàu, điện tàu thủy, cơ khí tàu thủy, bến phao.
Quy mô công ty
Từ 501 - 1000 nhân viên
