Mô tả công việc
Receive, analyze, and handle customer issues related to system usage, bugs, or incidents.
Communicate and engage with customers via email, portal, chat or call with clear, professional, and empathetic responses.
Handle tickets end-to-end, aiming for first-reply resolution whenever possible.
Resolve common issues independently; coordinate with the Support Squad for bug fixes and complex cases.
Be proactive in identifying issues, suggesting improvements, and preventing recurring problems.
Track ticket status, update customers regularly, and follow SLA and support processes.
Maintain and improve internal and customer-facing knowledge base.
Participate in shift/on-call rotation to support international customers when required.
Yêu cầu
2-3 years of experience in Software / Application Customer Support.
Fluent English (written & verbal).
Strong communication skills, customer empathy, and strong ownership mindset.
Proactive attitude and a genuine willingness to learn complex systems quickly.
Familiarity with SAP-related systems is a plus.
Ability to influence stakeholders through persuasion, negotiation, and consensus-building.
Analytical, process-oriented, and able to learn new systems rapidly.
Experience with ticket systems (e.g. Jira, Service Desk) is a plus.
Quyền lợi
15 days of annual leaves
Competitive salary (+13-month salary include)
Full-salary-based social insurance and health insurance in accordance with government regulations
PVI Healthcare Insurance
Have a chance to work in an international, friendly, open environment
Annual Travel opportunity
Thông tin chung
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 13/06/2026
