IT Helpdesk

Mô tả Công việc
Gene Solutions is a leading company in Vietnam specializing in the research, development and application of the most advanced genetic tests, providing genetic testing services for screening, diagnosis and treatment orientation.
Over the years, Gene Solutions has continuously developed and invested in building a strong and excellent R&D team, focusing on research and application of useful technologies that have been certified in the world to bring latest genetic testing and services, with the best quality at the most affordable cost, increasing Vietnamese people's access to essential genetic tests for prevention, examination and treatment, improving the quality of medical examination and treatment, contributing to the quality of medical services and health for the community.
This role demands a proactive, enthusiasm, hands-on approach with good communication and technical troubleshooting skills, ensuring IT systems operate effectively to support business operations. The role will report to the IT Service and Infra Manager
· Be based in Ho Chi Minh and majorly support users, nearby provinces, and Southern Asia colleagues (in English)
· Receive, categorize, and resolve technical support requests from users through various channels (phone, email, ticketing system).
· Support user for technical issues: computer, networks, email, Microsoft Office 365, digital tool, printers, camera systems, meeting room equipment, and other hardware devices
· Install and setup computers for new joiners, collect returned computers and devices from leavers.
· Proactively take care of information security matters in office in accordance with procedure, and per instruction of the IT Governance and Security
· Perform selected IT operation tasks
· IT Asset Management:
o Monitor, track, and update records of all IT equipments and technology assets within the organization.
o Assist with procurement, installation, and maintenance of IT devices and peripherals.
· Coordinate with internal teams and external vendors for related tasks, depending on requires
· Other tasks assigned by superiors