IT Support Staff

The position is responsible for supporting staff regarding hardware and applications, troubleshooting computer problems and determining reasons, and advising on appropriate action. He/she will manage computers, printers, etc.
• Answer staff's questions in person and via phone/email.
• Troubleshoot computers, printers, networks, and problems.
• Determine the source of problems (hardware, software, user access, etc.).
• Manage IT Assets
• Advise staff on appropriate action.
• Serve as liaison between staff and the department to resolve issues.
• Work one-on-one with staff on application projects.
• Research and recommend hardware and software development, purchase, and use.
• Troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration.
• Record, and maintain hardware and software inventories, site and/or server licensing, and user access and security.
• Install, configure, and upgrade desktop hardware and peripherals to network cards, printers, etc.
• Work as a team member with other technical staff, such as network, system, and applications to ensure connectivity and compatibility between systems.
• Conduct technical research on system upgrades to determine feasibility, cost, time required, and compatibility with the current system.
• Maintain confidentiality about the information being processed, stored, or accessed by the network.
• Document system problems and resolutions for future reference.
• Train users. Provide on-the-job training to new department staff members.
• Others as assigned by superiors.