Logistics Customer Service and Documentation Executive

Company Description
Milkyway is a leading Chemical Supply Chain service provider, offering comprehensive logistics solutions. As a tank owner and operator with a fleet of trucks, chemical warehouses, vessels, and container depots, we provide integrated services such as freight forwarding, warehousing, transportation, and chemical distribution. Committed to excellence, Milkyway ensures customer satisfaction every step of the way. We employ more than 4,000 people across 35 countries and are listed on the Shanghai Stock Exchange.
Position Summary
This position is responsible for supporting import shipment operations, ensuring accurate documentation, timely customer communication, and full compliance with company SOPs and international freight forwarding standards.
The role offers structured training, clear career progression, and exposure to a multinational working environment.
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Key Responsibilities/ Job Description
Import Customer Service
• Receive and review pre-alert documentation from overseas offices and global agents.
• Verify shipping documents (HBL, MBL, Invoice, Packing List, C/O, etc.) to ensure accuracy and compliance.
• Issue Arrival Notices (AN) to customers within KPI timeline.
• Provide proactive shipment status updates and maintain high service standards.
• Coordinate with customs brokers, transport providers, warehouses, and internal departments to ensure smooth cargo release.
• Escalate operational issues to supervisor when necessary.
• Maintain professional communication with customers and overseas partners in English/Chinese.
Import Documentation & Compliance
• Prepare and release Delivery Orders (D/O) in accordance with company procedures.
• Ensure accuracy of Bills of Lading prior to release.
• Support manifest filing and regulatory compliance
• Update shipment data in the internal operating system.
• Assist in preparing debit/credit notes and cost confirmation.
• Maintain proper filing and documentation control aligned with audit requirements.
• Other tasks assigned by the supervisor.