Mô tả công việc
_Support the design, development, and implementation of customer service processes and operating procedures for the new credit card business.
_Handle customer inquiries and requests related to credit card products and services through various communication channels while ensuring high service quality.
_Coordinate with internal departments and external partners to resolve customer issues and improve the overall customer experience.
_Participate in user acceptance testing (UAT), operational readiness activities, and process validation before the business launch.
_Provide legal and regulatory advice to project teams on credit card products, customer onboarding, payment services, collections, marketing activities, and other business initiatives.
_Identify customer service improvement opportunities and recommend process enhancements to increase efficiency and customer satisfaction.
_Ensure customer service operations comply with internal policies, regulatory requirements, and service standards.
_Prepare operational reports, maintain accurate customer service records, and support management with performance analysis and continuous improvement initiatives.
Yêu cầu
_Bachelor's degree in Economics, Finance, Banking, Business Administration, Accounting, or other related fields.
_Minimum of 5-10 years of experience in Customer Service, Contact Center, or Customer Operations within the banking, consumer finance, or financial services industry.
_Strong understanding of credit card products, customer service operations, and customer lifecycle management.
_Hands-on experience managing or supervising customer service teams, or experience as a deputy/team leader with a comprehensive understanding of customer service operations.
_Experience in designing or improving customer service processes, standard operating procedures (SOPs), and service quality standards.
_Strong problem-solving, communication, and stakeholder management skills with the ability to work effectively across cross-functional teams.
_Familiarity with CRM, CMS, or other customer service systems is preferred.
_Good command of English, with the ability to communicate effectively in a multicultural working environment.
_Familiarity with credit card products, customer service operations, and relevant regulations is an advantage.
Quyền lợi
Thưởng
A minimum of 13 months' salary, bonuses based on business results, special occasion bonuses, and holiday bonuses.
Chăm sóc sức khoẻ
Social insurance based on 100% salary.
Full benefits according to the law, including Health Insurance (BHYT), Social Insurance (BHXH), and Unemployment Insurance (BHTN).
Annual health check-ups, Premium health insurance program (Tokio Marine)
Nghỉ phép có lương
100% salary during the 2-month probation period.
Thông tin khác
NGÀY ĐĂNG
[protected info]
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Ngân Hàng & Dịch Vụ Tài Chính > Tín Dụng
KỸ NĂNG
Customer Services
LĨNH VỰC
Tài Chính
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
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QUỐC TỊCH
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Thông tin chung
Nơi làm việc
- Tầng 1, tầng 2, số 3 Đặng Thái Thân, phường Cửa Nam, thành phố Hà Nội
- Tầng 2, tầng 3, tòa nhà số 143 Nguyễn Văn Trỗi, P. Phú Nhuận, HCMC
- Tòa nhà TTTM và DV Trương Định, số 106 Nguyễn An Ninh, P. Tương Mai, TP Hà Nội
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 07/08/2026
