Mô tả công việc
• Receive and handle customer booking requests: verify shipment details and propose suitable logistics solutions (carriers/airlines, routes, pricing, etc.)
• Track and update shipment status (Shipment Tracking), ensuring timely and accurate updates to customers
• Act as a key coordinator among multiple parties: customers - shipping lines/airlines - internal operations - overseas agents to ensure smooth execution
• Handle issues during transportation (delays, rollovers, documentation errors, etc.) and manage customer complaints professionally
• Assist in preparing and checking shipping documents (B/L, AWB, Invoice, Packing List, etc.) to ensure accuracy and compliance
• Collaborate with internal teams (Sales, Operations, Pricing, etc.) to maintain service quality and customer experience
• Provide consultation on logistics services, import-export procedures, and trade terms (Incoterms)
• Maintain and develop relationships with existing customers, improving service quality and satisfaction
Yêu cầu
• College degree or above in Logistics, International Business, Import-Export, Economics, or related fields
• 1-5 years of experience in logistics CS/operations/forwarding
• English (4 skills) for daily communication
• Good understanding of international logistics: Sea/Air freight, documentation, customs, Incoterms
• Strong communication, problem-solving, and multitasking skills
• Detail-oriented, responsible, and able to work under pressure
2. BENEFITS
• Competitive and negotiable income - range $650 - $750
• Professional working environment with opportunities to work directly with Chinese clients/partners
• Training on logistics expertise and customer service skills
• Full benefits: social insurance, health insurance, annual leave
• Clear career path: CS → Senior CS → Team Leader → Supervisor →
Assistant Manager → CS Manager
Quyền lợi
Thưởng
Competitive and negotiable income - range $650 - $750
Chăm sóc sức khoẻ
Full benefits: social insurance, health insurance, annual leave
Đào tạo
Training on logistics expertise and customer service skills
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Thông tin khác
NGÀY ĐĂNG
27/05/2026
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Logistics Expertise, Customer Service Skills, Problem-solving, Multitasking, Communication
LĨNH VỰC
Hậu cần/Giao nhận
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
Không hiển thị
Xem thêm
Thông tin chung
- Thu nhập: $ 650-750 /tháng
Nơi làm việc
- Tp, 42-42A Đường 57, TML, Cát Lái, Hồ Chí Minh, Việt Nam
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 27/06/2026
