Nhân viên Lễ tân/ Front Desk Agent

Mô tả công việc
- Ensure that all guests are made to feel comfortable and welcome in a genuine warm way at all times.
- Ensure that all operating tools and equipment are in a good working condition.
- Ensure the Front Desk area is clean and tidy at all time.
- Compare the housekeeping report with actual room status to check discrepancy.
- Ensure that all telephones are answered promptly and clearly in a courteous and friendly manner during while on duty.
- Up-sell rooms, F&B outlets and other facilities whenever opportunity arises.
- Handle message for guest whenever required and all are delivered promptly.
- Check the validity of all kind on going vouchers when receiving from guests.
- To be fully aware of the rooms location and its layout as well as hotel layout.
- Enter and update all guest transactions immediately and accurately.
- Accurately post all miscellaneous charges into guest account.
- Handle currency exchange transaction according to the procedures where receipt is signed by the guest and receipt is given to guest for guest reference.
- Prepare and balance cashier report and remittance envelope at the end of each shift.
- To be aware of counterfeit currency and travel cheques.
- Ensure that all guest transaction at the front desk are signed by the guest.
- Arrange guest bills into respective file according to Accor policy and procedure.