We are, iTechwx, established in mid-2022, with over 700 employees across 3 offices within Ho Chi Minh City and 1 office in Ha Noi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, and Microsoft Office 365.
Are you passionate about helping others and have a deep understanding of Microsoft Office 365? Microsoft Office 365 (O365) is a cloud-based productivity suite that includes tools like Word, Excel, and Teams. It enables seamless collaboration, secure cloud storage, and remote access, making it ideal for modern businesses.
We're seeking a talented Technical Support Engineer to join our growing team! In this role, you'll leverage your expertise in Microsoft Office 365 (M365) to troubleshoot and resolve customer issues, ensuring a smooth and successful user experience.
Your role & responsibilities
Stakeholder Communication, Documentation, Requirement Analysis, Collaboration, Training and Mentoring, Customer Feedback Analysis, Incident Documentation, Automation, Customer Feedback, Meeting Deadlines
Your skills & qualifications
Frameworks and Libraries, Experience, Domain Expertise, Problem Solving, Algorithmic Knowledge, Time Management, Additional Skills, Additional Considerations, Personal Attributes
Benefits for you
Performance Bonus
Social and Health insurance follow Vietnamese Law
Young & Dynamic Working Environment
International Culture
24/7 Insurance for Night-shift
Annual Health Check-up
+ Salary at 100% during the probationary period (2 months).
+ Training in the 1st month.
+ 90% contribution of the gross salary to social insurance
+ 12 days of annual leave, 8 days of sick leave
+ 30% allowance on gross salary for employees working night shift from 10PM - 6AM
+ PVI insurance + 500,000 VND food allowance if night shifts comprise 50% or more of working hours.
+ Annual Health Checkup for Employees Sign Labour Contract before 1st January.
+ Activities: Birthday party, Employee engagement activities.
+ Training will be offered
+ Full working equipment will be provided