Ocean Customer Service, HCM

Company Profile
Eusu Logistics is a global SCM service partner that supports the business growth of customers. Eusu Logistics, having global operating offices in 35 cities of 12 countries around the world, provides our valuable customers with complex distribution service that meets various logistics demands of Shippers in contract logistics business such as freight forwarding, warehousing, trucking, LCL's and buyer's consolidation. With about 800 logistics professionals around the world, Eusu Logistics aims at becoming the best reliable global SCM service provider with responsibilities of growing together with our valuable customers.
Role Summary
Responsible for the overall operation of ocean shipments both import and export. Closely update to market changes and Port/CFS regulation, strengthen relationship with CFS to support company's biz. Closely interact to carriers and 3PL partners
Well-managed CS operational tasks on a daily basis, make sure issues and troubles are cleared asap
Specific Accountabilities
- Ensure all daily basis communication are followed up by team member
- To timely assist CS team when issue arise, to clear issue asap to assure our service level, act as a decision maker in ad-hoc cases.
- Able to back-up for CS team in any urgent cases
- Deep knowledge of Intra Asia/ USA/ CA operation, closely communicate to other departments (Sales/ MKT/ Customs & Trucking) to share latest updates related to port / terminal/ market changes.
- Tight connection to overseas agents to update major/sudden changes if those may impact to shipping schedule/ EQ/ release status, ect.
- Receiving introduction updates from HQ for system training, new system function
- Manage closely AR/AP/PNL of each business and directly report to top manager