OFR Documentation Specialist

Main tasks & key responsibilities:
Creates and confirms transport order to ensure pickup of the shipment at origin
Performs booking and booking optimization according to internal guidelines as defined by Product
Prepares, controls and distributes all required Import/ Export documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures
Checks responses from counterparts and finalizes validation of required documents
Follows-up shipment status in the Import/ Export area, identifies incidents and ensures resolution of incidents • Supports Customer Service in the incident and exception management resolution
Maintains excellent relationships with suppliers
Is responsible for identifying performance issues of suppliers and proposes solutions to improve/correct performance
Performs IT systems related tasks to provide up to date information on shipment
Interacts with Customer Service, Product, and Global Service Centers, if required
Qualifications:
Extensive knowledge of Ocean Freight Operations
Bachelor degree in International Business/ SCM/ Import - Export
At least 2-3 year experience in Ocean Freight Operations
Good English communication/ writing skills
Good administrative skills
Results driven and attention to details
Proficient in Microsoft Office
Working Address: DHL Global Forwarding (Hanoi Branch) - F19, Taisei Square Hanoi, 289 Khuat Duy Tien, Dai Mo Ward, Hanoi