Operations Executive

- Responsible for handling the operational activities of ocean, air, and overland freight for both import and export shipments of WeFreight Vietnam.
- Ensures that the operational activities and processes are handled on a professional level and in line with the compliance and service level set by WeFreight Global Headquarters.
- Monitor timely and accurate movements of ocean and air export and import freight as well as the documentation part.
- Proactively and accurately update both local and overseas customers on their cargo movements and statuses.
- Ensure that internal operational SOP as well as the SOP and instructions from both local and overseas customers are met.
- Accurately create, input and update shipments and shipment data on our logistical software system (TMS).
- Check and issue all related documentation for outbound and inbound shipments. Create and submit related shipment documents such as Master and House Bill of Lading, Import E-Manifest, Arrival Notice, Release D/O, etc. to complete the import and export process.
- Check and issuing of Debit Notes to both local and overseas customers as well as follow-up and actively monitoring of customers payment matters.
- Maintain and provide excellent customers service activities as well as monitoring customers payment matters.
- Ensure continuous improvement processes to increase efficiencies and improve performance as well as satisfactory levels for our customers.
- Coordinating with ocean and air freight carriers to solve problems and to ensure that shipment requirements of customers are met.
- Perform other tasks as assigned by management.
Benefits at WeFreight Vietnam
- Competitive salary
- 13th month salary
- Annual performance bonus
- 12 days full paid leave a year
- Premium Healthcare plan for each employee
- Training opportunities with international recognized certifications
- Laptop for each employee