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Mô tả công việc
Role Description:
We are looking for Operators to oversee the backend systems and ensure the transaction flows smoothly. Specifically, the operation team will assist customers with issues while using the services, support them, and clarify concerns to improve customer experiences. So, the job requires a hard-working and detail-oriented person to ensure the system with on-point interpersonal skills. Last but not least, the candidates must be available for flexible shifts. If you have what it takes, check out our JD now and seize this opportunity to have a fantastic journey with EzyRemit Worldwide.
Tasks & Responsibilities:
• Provide customer service
• Professionally deals with customers' inquiries promptly
• Operate EzyRemit backend system
• Responsible for processing all transactions efficiently
• Resolve and follow up on pending transactions, escalating where needed
• Ensuring all transactions are performed following the company's Compliance Rules
• Suggest changes or improvements to increase accuracy and efficiency in the operations procedures
• Conduct department's reports
• Assist the General Manager in creating Operations documents
• Ad-hoc tasks
Yêu cầu
• At least one year of experience in Customer services
• Excellent communication skills in both English and Vietnamese
• Have attention to detail
• Strong time management skills
• Strong problem-solving skills
• Be a team player with a "can-do" attitude
• Be willing to work flexible shifts (including night shifts)
• Able to work on special events and holidays
• The ability to work collaboratively in a fast-paced environment
• The ability to work under pressure is necessary
*Benefit:
- OT pay according to the provisions of labor law Meal allowances for night shifts
- Social insurance contribution on max salary range
- Paid leave
- Training opportunities from foreign experts Professional development skills training
- Celebrate for employee's birthday, organize Happy Hours each month
Quyền lợi
Thưởng
OT pay according to the provisions of labor law
Meal allowances for night shifts
Chăm sóc sức khoẻ
Social insurance contribution on max salary range
Nghỉ phép có lương
Paid leave
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Thông tin khác
NGÀY ĐĂNG
13/12/2024
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Back-end System, Customer Service, English, Excel Skills, Problem-solving
LĨNH VỰC
Tài Chính
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
Không giới hạn
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Thông tin chung
- Ngày hết hạn: 12/01/2025
- Thu nhập: 10tr-12tr ₫/tháng
EzyRemit Worldwide is a leading Fintech company in international payment services, headquartered in Sydney, Australia, licensed and authorized by the AUSTRAC government agency. EzyRemit is expanding to hundreds of countries over the world. EzyRemit is now looking for a Marketing Executive to join the team and develop EzyRemit's strategic marketing field in many potential international markets in the future. At EzyRemit, you will work in a dynamic and global environment, with many opportunities...
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