Mô tả công việc
Be responsible for pre-sales support for business customers.
Answer customer calls, respond to customer inquiries, identify their
purchasing needs, assist them in online purchases, and contribute to the company's sales performance.
Chat simultaneously with multiple customers online, type quickly, handle customer issues promptly, identify potential purchasing needs, and assist customers in completing online purchases.
Provide high-quality customer service experience, accurately record customer needs, and promptly submit them to the subsequent sales department for follow-up.
Work closely with team members to solve problems together; maintain high efficiency under pressure.
Yêu cầu
Fluent in English (equivalent to IELTS 7.0)
At least 1 year of experience in Sales,
Telesales (experience in SaaS, IT Solutions, or Software industries is a plus)
Strong learning ability and excellent communication skills.
Able to handle work pressure and complete tasks efficiently.
Shift Availability: Willing to work any assigned shift within 4:00 AM - 7:30 PM (8 working hours + 1 break hour), as arranged by management.
Working day: 5 shifts per week, and 2 flexible days off. Willing to work during Tet and holidays assigned by the manager.
Onboarding date: [protected info]
Quyền lợi
• Salary at 100% during the probationary period.
• 90% contribution of the gross salary to social insurance.
• 20 days leave (12 days of annual leave and 8 days of sick leave)
• Full working equipment will be provided.
• Annual Health Checkup for employees who have worked for at least 6 months from the date of signing the official labor contract.
• Activities: Birthday party, Employee engagement activities.
Thông tin khác
Thời gian làm việc
Working time: Rotation Shift, including: 5 days a week, 9 hours per day, including 8 working hours and 1 hour for rest
Thông tin chung
Nơi làm việc
- - Hà Nội: Lancaster Luminaire Building, 1152-1154 Lang Street, Lang Thuong Ward, Dong Da District, Hanoi City, Vietnam, Phường Đống Đa (quận Đống Đa cũ)
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 27/06/2026
We are iTechwx, established in mid-2022, with 700 employees across 4 offices in Ho Chi Minh City and Ha Noi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.
Our culture is built on the pillars of accountability, passion, and professionalism. With these...
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