WHO WE ARE:
Founded in 2014, GEEK Up is a strategic digital product partner of 100+ brands in Southeast Asia as TPBank, Heineken, Saint-Gobain, Waitrr, Funding Societies, Karzo, etc. Agile is our DNA. It is about how we think, how we approach problems, how we regularly retrospect our work, how we being transparent and communicate with every member in our teams. Every product and design decision from GEEK Up is based on empathy towards user experience in order to bring them the highest values.
ABOUT THIS ROLE:
At Geek Up, a Product Analyst collaborates across the full product lifecycle - from uncovering real user problems, defining solutions, to ensuring the quality of product (including the operations after launching).
You'll work side-by-side with Product
Designers &
Software Engineers in three core areas of expertise:
● Product Discovery - Understand business context, user behaviors, operational pain points to identify problem space & equivalent meaningful opportunities.
● Product Definition - Turn insights into measurable product requirements and definitions that align across User, Tech, and Operations perspectives.
● Product Operations - Validate and monitor how products perform in development progress and in reality - ensuring technical stability, usability, and business efficiency.
You don't have to master all three yet - but you should be strong in at least two, and eager to grow in the remaining ones. You'll gain visibility into real-world product behavior, influence product decisions through data-backed insights, and collaborate with multidisciplinary experts who challenge and grow with you.
It's a rare opportunity to own the integrity of a product's performance, not just its functionality.
SCOPE OF WORK: A Product Analyst at Geek Up is a multidisciplinary problem-solver who bridges business intent, user needs, and technical feasibility. You ensure every product we build is not only well-designed but also operationally sustainable & technically sound:
Product Discovery
● Uncover user problems and operational challenges.
● Collect, analyze, and synthesize insights from data, research, and stakeholder interviews.
● Translate findings into hypotheses and measurable problem statements.
Product Definition
● Collaborate in cross-functional squads to define product scope and measurable success metrics.
● Develop clear and structured product definitions across three dimensions:
❖ User (experience) - usability and journey validation
❖ Tech (system) - technical feasibility, NFR alignment
❖ Ops (business) - operational efficiency and scalability
● Document assumptions and criteria for validation (product readiness).
Product Operations
● Design and implement test and validation strategies to ensure real-world product performance.
● Coordinate regression, integration, and operational tests; identify and track fit gaps.
● Monitor product post-launch performance, detect friction points, and propose initiatives for improvement.
● 4+ years of experience in
Product Owner, Product Analysis, Product Operations or related product management roles.
● Hands-on experience in at least two expertise areas above.
● Strong analytical mindset with the ability to connect user needs, business logic, and system workflows.
● Able to connect technical validation to product impact, along with deep exposure to how quality is defined beyond bugs - covering usability, business logic, and operational fit.
● Proven ability to define measurable criteria for validating product success, quality and give improvement initiatives.
● Excellent communication and stakeholder management skills across multi-disciplinary teams.
● Prior experience in the service environment is strongly preferred.
