Product Customer Support

Description:
Build relationships and assist customers in using Shopify web app products through live chat, ensuring smooth issue resolution during usage.
Propose content (FAQs, introductions, video ideas) to support customers.
Gather customer feedback and suggest solutions to the Customer Success Team Leader.
Collaborate with the Product team to improve the product.
Requirement:
Proficient in English reading and writing, candidates with IELTS 6.0 (or equivalent) are preferred.
Priority for candidates with at least one year of customer service experience.
Strong understanding of customer service, with sensitivity to customer insights; skilled in analysis and evaluation.
Demonstrates a strong willingness to learn, excellent listening skills, and effective communication abilities.
Candidates with experience in running Facebook and TikTok ads or e-commerce sales are highly preferred.
Knowledge and interest in Technology and E-commerce.
Responsible for work.
Welfare:
Salary: 8 - 12M
Salary review after 06 months
Bonus: According to review, Project progress bonus, holidays and other rewards
Working hours: 8:30 AM - 5:30 PM, Monday through Friday, and alternate Saturdays
A vibrant, youthful, and dynamic work environment with a comfortable and supportive team atmosphere.
Working address: No. 18 Pham Hung, My Dinh, Tu Liem, Hanoi