Sales Account Management - HongKong

Mô tả công việc
Sales Execution & Account Expansion
Consistently achieve or exceed revenue-based quotas by selling renewals, products, and services, and offering targeted upsell opportunities when applicable.
Work within a dedicated territory for an established client to own and deliver accurate weekly, monthly, and quarterly sales forecasts.
Manage external competitive pressures effectively and handle complex objections to retain existing accounts and win new customers.
Manage a high volume of customer contacts through phone and email each day while ensuring a high level of professionalism during all interactions.
Customer Success & Product Adoption
Develop and maintain a mastery of product knowledge and technical understanding to effectively assess client needs and requirements.
Promote products and services successfully while guiding customers through strategic product adoption to accelerate their time to value.
Analyze and utilize data to proactively identify and address at-risk customers and uncover new adoption opportunities.
Independently resolve customer concerns and roadblocks, ensuring complete satisfaction and continuous product usage.
Collaboration & CRM Management
Partner effectively and build strong business relationships with both internal and external stakeholders to ensure all customer expectations are met.
Collaborate with cross-functional teams and management to continually optimize sales processes and internal systems.
Maintain the Customer Relationship Management (CRM) system meticulously to ensure all relevant data is captured in a timely manner.
Yêu cầu công việc
Education & Qualifications
Bachelor's degree is highly preferred.
Experience & Knowledge
Minimum of 2 years of experience in a customer service or sales role.
Prior success in achieving individual and team sales quotas and goals.
Prior experience thriving in a high-volume calling environment.
Strong working experience with [protected info] or a similar modern CRM platform.
Skills & Competencies
Demonstrated ability to communicate effectively with customers in a fast-paced environment while developing positive, long-term relationships.
Strong aptitude for learning and optimizing new technology, data analysis, and leveraging AI-powered tools to optimize workflows and drive results.
Excellent knowledge of Microsoft Office programs and strong problem-solving skills.
Well-developed emotional intelligence, including high levels of empathy and self-awareness to build rapport and navigate complex conversations.
Personality & Attitude
Highly accountable, taking full ownership of the portfolio, commitments, and sales results.
Proactive, coachable, and eager to integrate feedback to improve daily performance.
Upholds high ethical standards with strong integrity in all work aspects.