Sea Logistics Customer Care Specialist

It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
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How you create impact
You will be responsible supporting customers by providing helpful information + responding to complaints, ensuring customer satisfaction with our products, services + features.
You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives:
To drive customer engagement, satisfaction, retention + reactivation in close cooperation with field sales + operational care centres (OCC).
To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.
To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.
To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
To qualify + enter customer orders into the operational execution process.
To collaborate with finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
To create, review + refine customer reports.
To ensure delivery against all financial targets + strategic objectives.
What we would like you to bring
Bachelor's Degree in International Business, Supply Chain, Logistics or related field.
3-5 years of experience in similar role, preferably within Sea Logistics.
Strong knowledge of Sea Export, import/export, international trade.
Experience in Account Management, Customer Service, Sales Support or Commercial functions.
Strong customer service mindset, communication, problem-solving skills.
Proactive, adaptable, solution-oriented.
A strong team player with the ability to work independently.
Good command of English, Chinese is a plus.
What's in it for you
At Kuehne+Nagel, you'll be part of a global logistics leader that believes in creating real impact-on business, on customers, and on careers. Here's what you can look forward to:
Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
People-Centric Culture: Join a team where your voice matters and people genuinely care.
Learning & Development: Grow with us-personally and professionally-through world-class training and career pathways.
Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
Rewards & Recognition: Get rewarded for your passion, performance, and potential.
Stability with Agility: Enjoy the best of both worlds-a trusted global brand with a startup spirit.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
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