(Senior) Associate, Tenant Experience

Mô tả Công việc
A. Tenant Relations:
Manage day-to-day relationships and operational matters with tenants at BDIP/MP3.
Provide guidance and support to tenants on pre-investment and post-investment procedures and applications (IRC/ERC/PCCC/Environment/etc.).
Respond to tenants' enquiries and requests in accordance with local regulations, company policies, and service standards.
Coordinate with relevant internal and external partners to facilitate tenant requirements.
Maintain up-to-date knowledge of regulations and procedures related to investment, business operations, and leasing activities.
Engage with existing tenants to identify expansion opportunities and additional service needs.
Monitor, analyze, and understand tenants' business plans, challenges, and future directions.
Conduct tenant satisfaction surveys, analyze feedback, and recommend improvement initiatives to enhance customer experience and service quality.
Develop and maintain strong relationships with tenants to promote long-term retention and satisfaction.
B. Collaborate with other Stakeholders:
Coordinate with Marketing, Leasing, and Technical teams to maintain accurate and updated tenant information.
Prepare reports and market intelligence on existing and prospective tenants to support business development and marketing activities.
Act as a liaison and interpreter when working with potential and existing tenants.
Collaborate with internal stakeholders to identify and implement process improvements that enhance service quality, operational efficiency, and sustainability initiatives.
Support budgeting and forecasting of expenses related to tenant engagement, customer service programs, and leasing activities.
Assist in organizing tenant events, workshops, networking sessions, and community engagement programs.
Prepare regular reports on tenant status, occupancy trends, customer satisfaction, and key account activities.