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Mô tả công việc
Develop operational documents including service descriptions, related service processes/regulations, and promotional programs (when applicable) for customers; plan and conduct timely training sessions for the customer service team
Participate in testing systems and tools used for customer service operations.
Propose process/system improvements to enhance service quality.
Participate in the recruitment process of
customer service staff.
Supervise and evaluate the customer service team to ensure service quality meets defined standards
Monitor and coordinate with internal departments/partners to ensure customer complaints are resolved within the specified timeframe
Prepare necessary reports to support customer service operations.
Be on duty at the call center and handle inquiries and complaints through existing channels at least 2 days per week (details to be discussed during the interview).
Yêu cầu
Minimum of 2 years of experience managing a customer service team in electronic payment companies or banks.
Strong communication skills and the ability to resolve issues independently.
Good command of English, with a focus on written communication.
Quyền lợi
Attractive income (base salary & performance bonus).
Devices provided (Laptop, monitor...)
Health Insurance
Annual Health Check-up
Airline ticket promotion
Frequent team bonding and company activities/ events.
Work in a newly innovated office and open working space.
Địa điểm làm việc: Tòa nhà VietJet Plaza, số 60A Trường Sơn, Phường 2, Tân Bình
Thời gian làm việc: Thứ 2 - Thứ 6 (từ 08:30 đến 17:30)
Thông tin chung
- Ngày hết hạn: 17/11/2025
- Thu nhập: Thỏa thuận
Nơi làm việc
- Tòa nhà Viejet Plaza, Số 60A Trường Sơn, Phường 2, Quận Tân Bình
