Service Center Representative

Posting Details
Position Information
Job Description
RHS Job Title Service Center Representative Job Description
Location: North Neighborhood: MASON ABBOT SNYDER PHILLIPS AND SHAW
Pay Rate: $15.00/hr.
As a Service Center Representative, you will perform routine clerical support while providing customer service to all residence hall students and customers, both in person and over the phone. You will also be responsible for maintaining the reception area and processing mail and packages. You will be considered the face of the residence halls while interacting with a wide range of students and customers.
You will learn "real world" work skills like time management, professional excellence, balancing of priorities, interpersonal communication, and working as a part of a diverse team. You will also gain a deep understanding of how an operation functions and how to build relationships while demonstrating outstanding customer service.
Typical Duties May Include
Provide routine clerical support within a residence hall reception area
Answer phones, process mail and packages, assist in maintaining records and accounts
Greet visitors and clients
Provide in-house residence hall security and customer service through the day/night
Greet students and guests while checking identification
Report and respond to incidents within the residence halls
If you have any questions about this position please contact Eric Christensen at [protected info]
Required Qualifications
Enrolled as a student at Michigan State University (during academic year)
Willing to be trained on day shift (6:45 am - midnight)
Demonstrated commitment to outstanding customer service
Motivated self-starter and able to complete tasks in a timely manner with minimal supervision
Good communication skills (written and verbal)
Positive and respectful, especially when working with a diverse population
Dependable and reliable
Must be able to work through finals week
Must be able to work nights/weekends
Be able to return early for the academic school year for training.
Must be able to pass a background check
Must be available to Work over Summer
Must work a minimum of 10 hours per week
You may be required to work sporting events, holidays, breaks, and weekends
Must provide class schedule
Preferred Qualifications
May be able to work over semester breaks
Equal Employment Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.
Physical Demands
Must be able to move up to 20-50 pounds
Able to stand/sit for long periods of time
Work Hours
Academic School Year & Summer Conferences
Service Center Representative
Sunday - Saturday: work one shifts every other weekend
Monday - Friday: minimum of two shifts during the week
6:45 am - midnight
Work Location North Service Centers (Loc)
Posting Detail Information
Posting Number 20155596P Open Date [protected info] Close Date 11/02/2026 Open Until Filled No Special Instructions for Applicant Applicant Availability Form
Supplemental Questions
Required fields are indicated with an asterisk ().
What interests you about this position? (Open Ended Question)
How many hours are you available to work a week?
0-5
5-10
10-15
15+
Do you understand that this position may require you to work during sporting events, holidays, breaks, and weekends?
Yes
No
When is your expected graduation date? (Semester and Year) (Open Ended Question)
Have you ever been disciplined within the University Judicial/Legal system? If yes, please explain. (Open Ended Question)
Are you available to work in the summer?
Yes
No
Are you interested and available to work overnight shifts between 12am and 7am?
Yes
No
Can you provide your class schedule?
Yes
No
If you are offered the position, when is the earliest you can start training? (Open Ended Question)
Documents Needed To Apply
Required Documents
Resume
Optional Documents
Cover Letter