Mô tả công việc
RESPONSIBILITIES
• Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
• Resolves or escalates multiple and varied customer issues. Documents technical work and research.
• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
Yêu cầu
• Proficient in Japanese (4 skills) (Advanced level) (N1, N2 cert is preferred)
• Can understand English technical document, and have basic English conversation skills
• Open to Freshers (able to work Fulltime)
• Customer service mindset
• Interested in the IT field
Working time: 7:00 AM - 4:00 PM, Monday - Friday
• Includes holiday and Tet shifts as assigned, allowances provided per labor law
• Any shift or schedule changes will be notified by the department head
Quyền lợi
Chăm sóc sức khoẻ
90% contribution of the gross salary to social insurance
Annual Health Checkup
Nghỉ phép có lương
Salary at 100% during the probationary period
20 days leave (12 days of annual leave and 8 days of sick leave)
Đào tạo
Training will be offered
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Thông tin khác
NGÀY ĐĂNG
15/04/2026
CẤP BẬC
Mới Tốt Nghiệp
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng - Call Center
KỸ NĂNG
Basic English, Customer Service Mindset, Japanese proficiency, Technical Support
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
Người Việt Nam
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Thông tin chung
- Thu nhập: Tới 30tr ₫/tháng
Nơi làm việc
- 6th / M Floor, Vista Building, 19 Tan Cang St., Ward 25, Binh Thanh Dist., Ho Chi Minh City
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 15/05/2026
We are iTechwx, established in mid-2022, with 700 employees across 4 offices in Ho Chi Minh City and Ha Noi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.
Our culture is built on the pillars of accountability, passion, and professionalism. With these...
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