Technical Support (HSK5-6 Advanced Chinese - Open To Fresher - Up To 24M

You will:
Reviews issues and contacts customers to understand issues.
Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues. Documents technical work and research.
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
Provides feedback to improve products to more senior engineers or technical advisors.
Identifies potential defects and escalates to more senior engineers to resolve.
Provides feedback on how to improve automated tools.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems
Qualifications:
MUST-HAVE
Advanced Chinese proficiency (spoken and written). HSK 5 or above is preferred
Open to freshers and candidates from non-technical backgrounds.
Good communication skills, able to explain information clearly and professionally.
Customer-oriented mindset with a positive and supportive attitude.
NICE TO HAVE
Proficiency in both English and Chinese.
Prior experience in customer service or customer support.
Working hours: Any assigned shift within 6:00 AM - 6:00 PM
9 hours/day (including 1-hour break), 5 days/week (2 non-fixed days off - determined by the manager)
May include holiday and Tet shifts as assigned; allowances provided under labour law
Benefits:
Offer up to 24mil Gross
Salary at 100% during the probationary period
90% contribution of the gross salary to social insurance
20 days leave (12 days of annual leave and 8 days of sick leave)
Training will be offered
Full working equipment will be provided
Annual Health Checkup
Activities: Birthday party, Employee engagement activities
Email: [protected info]rking location: Lancaster Luminaire Building, 1152-1154 Lang Street, Lang Ward, Hanoi
Working hour: 8:00 - 17:00, 5 shifts/weeks