Technical Support specialistCÔNG TY TNHH TELESTAR

Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Kỹ thuật, IT phần cứng/mạng, Bộ Phận Hỗ trợ, IT / Phần mềm / IOT / Điện tử viễn thông

Lương: 11 - 16 triệu VNĐ

Hình thức: Toàn thời gian

Ngày đăng: 22/04/2024

Hạn nộp: 21/05/2024

Ứng tuyển

Phản ánh

Mô tả công việc

Provide timely and accurate technical assistance to customers via various channels, including phone, email, and chat.
Troubleshoot and resolve hardware and software issues related to computer systems, software applications, networks, and peripherals.
Diagnose and resolve technical problems by gathering information, analyzing symptoms, and utilizing available resources and knowledge bases.
Analyze, troubleshoot, and resolve technical issues related to hardware, software, and network connectivity.
Research, diagnose, and recommend appropriate solutions or workarounds to customers.
Collaborate with internal teams to escalate complex issues and ensure timely resolution.
Use our dedicated system to set up an account, and then follow up and make sure the account is set up successfully.
Monitor all activities by using our system.
Guide customers through step-by-step solutions, ensuring their understanding and satisfaction.

Yêu cầu công việc

Strong verbal and written skills in English.
University/College degree in information technology, computer science, or any related fields.
Proven experience as a Tech Support Specialist or similar role.
Strong knowledge of computer hardware, software applications, operating systems, and network fundamentals.
Familiarity with common troubleshooting tools and remote support software.
Excellent problem-solving and analytical skills with the ability to prioritize and manage multiple tasks.
Strong customer service orientation and the ability to communicate technical concepts to non-technical individuals effectively.
Ability to work independently and collaboratively as part of a team.

Quyền lợi được hưởng

Work in a dynamic and flexible environment. (no dress code, pantry full of snacks and coffee)
Team building, Happy Hour every week.
Social insurance and annual leave based on the Vietnam Labour Code.
Incentive will be added based on employee's performance.
13th month bonus is provided based on performance.

Nộp hồ sơ liên hệ

CÔNG TY TNHH TELESTAR

Nộp hồ sơ ngay

Giới thiệu công ty

CÔNG TY TNHH TELESTAR việc làm

Thỏa thuận

Hồ Chí Minh

17/06/2024

Vị trí Technical Support specialist do công ty CÔNG TY TNHH TELESTAR tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương 11 - 16 triệu VNĐ, tìm thêm việc làm về Technical Support Specialist hoặc công ty CÔNG TY TNHH TELESTAR ở các link phía trên

Giới thiệu công ty