Telesales and Customer Service Team Leader ( Telesales focused)

* Team leader will be directly responsible for tasks including (but not limited to):
- Manage the Telesales and Contact Center team (10-15 agents).
- Provide strategy & achievement plan to ensure team members achieve daily, monthly sale targets.
- Maximize booking conversion and ensuring that customers are successfully shown up at centers.
- Analyze sales metrics and prepare performance reports.
- Oversee the day-to-day operations of our teams.
- Perform quality monitoring as required to improve overall service quality.
- Ensure that internal policies, procedures, and compliance regulations are being followed Identifying operational / training issues and helping team in fixing these gaps.
- Prepare training material, scripts based on analysis. Support management team to build SOP.
- Train new joiners and existing members in selling skills, soft skills, call handling, ticket handling, and communication skills.
- Mentor and develop the skills of team members through coaching and training.
- Monitor performance and lead the team to achieve key performance indicators (KPIs) and provide an excellent service to customers.
- Evaluate customer feedback and identify ways to maximize customer satisfaction