GEODIS is a Supply Chain Operator ranking among the top companies in its field in Europe and the World. GEODIS, which is part of SNCF Logistics, which in turn is a business line of the SNCF Group, is the number one Transport and Logistics operator in France and ranked number four in Europe. The international reach includes a direct presence in 67 countries and a global network spanning over 120 countries.
With its five lines of business (Supply Chain Optimization, Freight Forwarding, Contract Logistics, Distribution & Express and Road Transport), GEODIS manages its customers Supply Chain by providing end-to-end solutions enabled by our people, our infrastructure, processes and systems.
We are looking for candidates for the position of Temporary Sales Support Executive (Freight Forwarding) to join our team in Ha Noi with the contract of 8 months.
RESPONSIBLES:
· Check buying costs and prepare the quotation as per local sales' request for all shipments which depart or arrive in Vietnam and all domestic in Vietnam.
. After having received rate confirmation from customers or local sales, CS prepares the booking request, and the handling instruction & sends it to in charge of operation ASAP at least after one working day.
. Following up on all shipments of sales to make sure cargo will be handled smoothly until delivery successfully.
· Provide sales administrative support in relation to scheduling of sales meetings, preparation of
sales collateral material, MoM, client SOPs, Contract, Credit terms.
· Maintain customer tariffs; administrate necessary activities including rate increases and schedules.
· After-sales customer care- support sales/KAM to solve all customer's feedback
· Entertains and assists the needs of customers to ensure customer satisfaction and quality customer service
· Solve customer and carrier problems and help resolve issues
· Manage a favorable commercial relationship with the assigned account(s) that will promote
customer satisfaction and loyalty, business growth, and profitability.
· Provide a backup function to the assigned
Business Development Manager and other CS members when needed.
· Generate and distribute (internal/external) reports as assigned by the management.
· Make quotations to customers and other supports as assigned by
Business Development Manager and support the Tender & Pricing & CS Manager when they go out.
Measurement
· Timeliness and accuracy of quotations sent to customers.
· Timeliness and accuracy of rates required by the Sales team.
. Timeliness and accuracy of system updates and reports.
· Quality service requested by customers.
· Business implementation and follow-up.
· DSO for the client.
· Customer satisfaction survey index.
