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Mô tả công việc
General Description
Explore upsell opportunities with the Shipper (involve Sales Team - as applicable)
Provide Customers with proactive exception management in case of service quality deviations including follow-up and problem resolution
Ensure the accurate and timely movement of ocean freight to- and from specific locations within the service standards agreed with the Customer
Ensure Customers are invoiced for all shipment related charges
Act in a manner which increases Customer satisfaction and loyalty, maximizes shipment profitability and decreases operating expenses
Handle all Customer facing communication and shipment related internal communication between/with DB Schenker stakeholders
Specific Accountabilities
Initiate credit check for Shipper and follow up on credit issues with Finance Team
Request update from MDM Team (Master Data Management) as applicable
Receive volume forecast information from Destination Office and overlay with Shipper&039;s volume forecast - as applicable
Verify and create income reserves and cost accruals in TMS (TANGO)
Qualify booking request details against customer service agreement and current market conditions
Facilitate communication between Customer and Export Customs Team - as applicable
Run compliance check against corporate and legal guidelines
Notify Export Documentation Team of any changes required to draft B/L
Continuously obtain adequate shipping volume forecast information from Shipper and maintain this information at all time - as applicable
Handle &039;telex release&039; procedure according to ocean freight SOP - as applicable
Evaluate requested routing, equipment availability and enter preferred carrier routing into TMS (TANGO)
Receive and/or upload relevant Customer documents to digital archive (ODM) - as applicable
Relay VGM details to Export Documentation Team
Receive booking request from Shipper or Destination Office
Ensure compliance with Customer specific KPI&039;s - as applicable
Run compliance check against destination country ocean freight SOP
Generate operational reporting for Customer - as applicable
Continuously provide Shipper&039;s volume forecast information to Export Operations Team and Destination Office
Capture Shipper&039;s booking request in TMS (TANGO) for file creation - as applicable
Handle continuous pre-shipment status follow-up with Shipper and inform Destination office - as applicable
Ensure valid quotation for Shipper is in place
Request and receive VGM details from Shipper - as applicable
Evaluate and ensure shipment profitability
Request and receive pickup instructions from Shipper and relay to Operations Team
Yêu cầu
Skills Required
Must work well within a team
Attention to detail and accuracy
Ability to prioritize and manage time
Prefer other language(s): Good oral and written skill in Chinese (Mandarin) or Japanese
Fluency in written and spoken English
Typing skills (at least 30 words per minute)
Decision-making and problem-solving skills
Organizational skills
Ability to multi-task
Perform well under pressure
Fluency in written and spoken local language
Strong computer (Windows PC) skills
Effective communication skills and professional communication etiquette
Experience and Qualifications
University degree
03 years of relevant experience
Quyền lợi
Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm
Thông tin khác
Thông tin tuyển dụng
Việc làm tại: Hồ Chí Minh
Mức lương:Cạnh tranh
Hạn nộp hồ sơ: [protected info]Chức vụ: Nhân Viên
Hình thức: Nhân viên chính thức
Kinh nghiệm: 2 - 5 Năm
Số lượng: Đang Cập Nhật
Trình độ: : Đại Học
Thông tin chung
- Ngày hết hạn: [protected info]
- Thu nhập: Cạnh tranh
Giới thiệu công ty
Schenker Gemadept Logistics (SGL) is a joint venture between DB Schenker, one of the top 3 global Logistics Services Providers and Gemadept, a major player in the Vietnamese Logistics market. SGL provides services in the area of Contract Logistics with a focus on warehousing & distribution.
Quy mô công ty
Từ 101 - 500 nhân viên
