Tuyển dụng IT Support Executive tại Hồ Chí Minh - CÔNG TY TNHH BEIERSDORF VIỆT NAM

KEY ACCOUNTABILITIES
IT Operation :
• Deliver quality response service on a daily basis and ensuring that any issues are logged, prioritized and resolved within agreed time frame.
• Being SAP 1st level support to interface with users to understand incidents/request and escalate to proper SAP 2nd level to resolve the incidents/requests
• To perform any ad-hoc duties assigned from time to time
• Perform all IT related service with Beiersdorf IT policies, securities, guidelines, and standard procedure
• Assist in all IT related projects in the corporate office and branch offices.
• Provide IT support including troubleshooting all technical issues related to hardware, software, printer/photocopier, server and network connections.
• Follow up and keep all people concerned on the progress of incidents/cases.
• Escalate to next level of support when necessary.
• Perform any other technical support assignments assigned by superior as and when required.
• Provide pro-active technical support to prevent issues re-occurring.
• Co-ordinate and work closely with Beiersdorf IT services team (Bangkok) to provide best practices and same standard to business
• Provide support IT assess management, ensure information security policies and procedures are observed and enforced, including data protection, backup and recovery.
• Provide server and network support to ensure smooth daily operations and business continuity.
KNOWLEDGE, SKILLS & EXPERIENCE
• Good spoken and written English
• Able to work with minimum supervision, creative, innovative in handle employees issues and performing daily duties
• PC literate with good command of Microsoft Office
• Pleasant personality, people orientated with good interpersonal communication skills and negotiation skill are important pre-requisites.
• Minimum of two (2) years working experience
• Maturity, high integrity, resourcefulness, tactfulness, discipline and work reliable
• Must be able to work under pressure and meet the demand of the job and tight schedule
• Bachelor's degree in computer science or related field.