Mô tả công việc
The project provides Microsoft worldwide customers with the most professional technical support services in the process of building, configuring and maintaining Windows servers. The project customers are all over the world, and most of them are multinational enterprises of the world's top 500. The Engineer in this position will work with Microsoft's top technical support engineers in all time zones around the world to provide technical support services to Microsoft customers by telephone, e-mail and remote assistance, so as to ensure customers' continuous recognition and satisfaction with Microsoft's products and services.
Every member of the project team is responsible for providing the best service and helping other members of the team grow rapidly. Build an effective platform so that every colleague can give full play to their best abilities, help others and build their own influence.
Main Responsibilities
• Master communication skills to ensure customers have enough confidence in the solutions provided by Microsoft.
• Help Microsoft customers solve the technical problems encountered in the use or deployment of Windows operating system.
• Represent Microsoft to achieve higher customer satisfaction.
• Use accurate analysis tools to analyze problems.
Yêu cầu
• Fluent in English listening, speaking, reading and writing.
• Interested in long-term development in IT direction. Computer related major or IT working background candidate is preferred.
• Excellent customer service awareness and communication skills.
• Fast learning and excellent problem-solving skills.
• Positive and cheerful, with strong passion and good cooperation spirit.
• Be able to accept shift arrangement and adapt to fast-paced and high-intensity working environment.
Quyền lợi
Chăm sóc sức khoẻ
Once a year
Nghỉ phép có lương
20 days (12 days of annual leave and 8 days of sick leave)
Máy tính xách tay
Laptop provided.
Thông tin khác
NGÀY ĐĂNG
14/04/2026
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Công Nghệ Thông Tin/Viễn Thông > IT Support/Help Desk
KỸ NĂNG
Windows Server, Network, Problem Solving, English, IT Support, IT Support, IT Support, IT Support
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
Không yêu cầu
QUỐC TỊCH
Không hiển thị
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Thông tin chung
Nơi làm việc
- VISTA Building, 19 Tan Cang St., Thanh My Tay Ward, HCM City
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 14/05/2026
We are iTechwx, established in mid-2022, with 700 employees across 4 offices in Ho Chi Minh City and Ha Noi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.
Our culture is built on the pillars of accountability, passion, and professionalism. With these...
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