Tuyển dụng nhiều vị trí

Job Description
1. AVP, REWARDS & STRATEGIC HR
Job Responsibilities
Total Rewards: Provide analysis and recommendations to develop, review, and implement Compensation, Benefits, and Recognition guidelines. Act as SME for Compensation, Benefits and Performance; manage Performance and/or Pay Review processes and/or benefits surveys. Act as the escalation point for complex and technical issues. Apply job evaluation methodologies and guidelines. Advise on Mobility guidelines. Contribute to incentive governance and budget planning.
Strategic HR: Analyze Human Capital Management data; develop, enhance dashboards and analytics. Provide advisory support on employee data governance. Represent Country HR in Group forums for system enhancement. Act as a project coordinator for HR initiatives, including HR digitalization and policies/process improvements.
Job Requirements
Bachelor's degree.
From 6-8 years of experience in Compensation & Benefits, preferably with at least 3 years in the banking or financial services industry.
Solid HR fundamentals with good business acumen and strong knowledge of the Vietnam Labor Code.
Good understanding and experience in salary structure, benefits and compensation policy development, surveys/ benchmarking and job evaluation systems.
Strong analytical, data interpretation, and project coordination skills.
Experience with Workday system is preferred.
Fluent in English, both written and spoken. Proficient in MS Office (Excel, Power BI are plus).
2. PROCESS MANAGEMENT & CUSTOMER EXPERIENCE MANAGER
Job Responsibilities
Research and Insights: Analyse and synthesise customer data and insights from multiple sources (NPS, complaints, service requests, feedback channels) to identify improvement opportunities. Translate insights into clear, actionable recommendations. Identify trends, root causes, and drivers of dissatisfaction.
Customer Excellence & Process Management: Conduct end-to-end mapping of key customer facing processes / journeys to identify friction points. Lead and support the design and implementation of improvements. Collaborate with cross-functional stakeholders to track progress. Perform quality reviews and audits of complaint samples.
Performance Monitoring and Reporting: Monitor impact through measurement frameworks (NPS, complaints, journey KPIs). Manage operational CX tasks, reports, and process documentation. Produce insights-driven CX updates for management reviews.
Stakeholder Collaboration: Facilitate regular meeting cadences, workshops, and working groups to drive alignment.
Job Requirements
Bachelor's degree in Banking, Communications, or related field.
3-5 years in banking product and/or customer experience.
Strong analytical skills, able to interpret data and translate insights into actions.
Strong communication skills in English and Vietnamese.
Ability to adapt to change in a fast-paced environment.
3. CONTACT CENTER - FOLLOW-UP SENIOR OFFICER
Job Responsibilities
Attend to outbound telephone calls/contacts in accordance with SOPs.
Ensure customer requests sending to relevant stakeholders are solved in a timely manner.
Perform formal letter sending out to customer's requests following standard template.
Interact with customers through phone/email/mailbox in a professional way.
Provide information on services offered by the bank to enhance customer relationships.
Provide professional, friendly and high-quality customer service.
Identify and respond to customer needs accordingly.
Update and perform off-line maintenance on system terminals.
Process financial entries and adjustment on customers' accounts if necessary.
Job Requirements
Holds at Bachelor Degree in any field.
Experience in a call center would be an added advantage.
Excellent interpersonal and communication skills with good command of written and spoken English.
Strong in customer service skills. A team player, service oriented, able to work under pressure, meticulous and analytical.
High level of listening and comprehension skills.
4. & 5. UNIVERSAL BANKER - DIRECT SALES (HANOI & HCMC)
Job Responsibilities
Generate sales revenue at designated location or assigned geographical coverage area.
Proficient in selling to mass market customers and is deployed in mass market locations.
Meets/exceeds sales established target.
Follows laid out sales and service processes to establish contact with prospective customers, understands needs and sells appropriate products.
Build and maintain new and existing customer relationships.
Gathers information as needed about customers, markets, and competition.
Appropriately assess risk when business decisions are made, driving compliance with applicable laws, rules, and regulations.
Job Requirements
College/University graduates with major in finance, banking, economics, business administration, marketing or other related areas are preferred.
Demonstrated sales experience and result orientation.
Strong sales sense with good selling and interpersonal skills.
High energy level, enthusiast to hunt new customer during Roadshow events.
0-3 years of relevant experience in financial sales and customer service preferred.
Benefits
Rewards: Annual Salary Review; Performance Bonus.
Healthcare: Comprehensive Healthcare Plan; Healthcare Insurance Policy; Annual Health Check-Up Program.
Leave: Annual Paid Leave.