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Mô tả công việc
The VIP Marketing Host is responsible for delivering exceptional service to VIP customers, ensuring they feel valued and well-supported throughout their visit. This role is ideal for those with strong communication skills and a passion for customer service. Fluency in one of the following languages - Chinese, Korean, or Japanese - is required. No prior experience is required - comprehensive training will be provided. The position offers a dynamic, guest-facing environment and the opportunity to grow within a premium service team. Experience in the e-gaming industry is not required - we welcome individuals who demonstrate a professional service mindset and a strong commitment to delivering exceptional customer service. Comprehensive training will be provided to help you thrive and grow within our company's standards of excellence. If you enjoy connecting with people and working in a dynamic team environment, this could be the perfect opportunity for you!
Key Responsibilities
• Deliver warm and professional greetings and farewells to VIP guests, using their names and membership numbers.
• Communicate politely and professionally with all guests.
• Follow up with VIP customers after their departure.
• Handle bookings for transportation, accommodation, and personalized services accurately.
• Provide F&B and other services based on VIP guests' preferences.
• Monitor and record VIP guests' rewards and transactions with precision.
• Ensure a clear and detailed handover to the next shift, including unresolved issues, customer preferences, and important updates.
• Report all customer issues and complaints promptly to supervisors.
• Submit daily reports on VIP activities, preferences, and special cases.
Yêu cầu
Requirements
Education:
• High School Diploma with at least 3-year experience in hospitality industry or College Diploma
Experience:
• Having working experience at hospitality industry is a plus.
Other Prerequisites:
• Candidates must be fluent in one of the following languages: Chinese HSK5 / Korean Topik 5 / or Japanese N2.
• Basic English communication skill.
• Shift work: one shift will be fixed for one week, then rotated (Shift A: 6 AM - 2 PM, Shift B: 2 PM - 10 PM, Shift C: 10 PM - 6 AM).
• Applications must be submitted in English.
Benefits
1. Attractive and competitive salary compared to other service industries, details discussed during the interview.
2. Annual salary increase.
3. 13th-month salary bonus.
4. Revenue bonuses.
5. Holiday bonuses (5 times/year).
6. Performance bonuses: twice a year.
7. Monthly language proficiency bonus: $50-$400.
8. "Employee of the Week/Month/Year" awards.
9. Birthday cash and gifts.
10. Tips.
11. Duty allowance.
12. Meal allowance during working shifts.
13. Parking allowance.
14. Length of service rewards
15. Uniforms provided with laundry service.
16. Full participation in social, health, and unemployment insurance.
17. Premium health insurance.
18. Dynamic, modern working environment with 100% foreign customers.
19. Full professional training provided.
20. Clear career advancement opportunities.
21. Opportunities for overseas travel.
Quyền lợi
Thưởng
Attractive and competitive salary compared to other service industries, details discussed during the interview.
Annual salary increase.
13th-month salary bonus.
Revenue bonuses
Holiday bonuses (5 times/year).
Performance bonuses: twice a year.
Month
Chăm sóc sức khoẻ
Full participation in social, health, and unemployment insurance.
Premium health insurance.
Đào tạo
Full professional training provided.
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Thông tin khác
NGÀY ĐĂNG
[protected info]
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Customer Service, Chinese, Korean, Japanese, CSKH
LĨNH VỰC
Dịch vụ lưu trú/Nhà hàng/Khách sạn/Du lịch
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
3
QUỐC TỊCH
Không hiển thị
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Thông tin chung
- Ngày hết hạn: [protected info]
- Thu nhập: Thương lượng
Nơi làm việc
- 148 Đường Trần Hưng Đạo, Phường Nguyễn Cư Trinh, Quận 1, Thành phố Hồ Chí Minh, Việt Nam