Maintenance and customer service-related activities involve the installation and commissioning of poultry, layer and pig housing equipment and Environmental solutions
Supporting and developing strategic plans to ensure our competitive edge on services
Minimum of 3 years of experience in a Customer Service Manager (or equivalent leadership) role, preferably in Freight Forwarding companies handling the US, EU, and Middle East markets
Ensure all booking confirmations are provided to customers within the agreed timeline
Collecting and responding to feedback: Gathering and acting on customer reviews and feedback to improve services and products
Respond to inquiries: Handling customer inquiries through various communication channels like live chat, email, phone, and social media, regarding products and orders
Công ty Cổ phần Giải Pháp Nhân sự Việt Nam - HRchannels Group
Hồ Chí Minh, Cần Thơ
Thỏa thuận
Our client is a foreign-invested company, currently looking for a Branch Manager (Testing Service, $2400++, ID19981):
Participate in meetings and audits with key stakeholders across all levels, and gain a deep understanding of customer needs through consistent and meaningful engagement
Lead the CX measurement process and drive cross-functional CX initiatives to ensure a consistent customer experience across key journey stages
Coordinate with relevant departments to ensure consistent delivery of customer experience across specific stages and touchpoints in the customer journey
Ngân hàng Thương mại Cổ phần Kỹ Thương Việt Nam (Techcombank)
Bình Định
Thỏa thuận
Propose ideas & participate in improving processes/products/services, planning policies/strategies related to the Small Business Customer segment
Be the first and highest responsible person in controlling operational risks, reputational risks and strategic risks in the Customer Service segment to ensure the interests of customers and the bank
Ngân hàng Thương mại Cổ phần Kỹ Thương Việt Nam (Techcombank)
Hồ Chí Minh
Thỏa thuận
Receive, provide advisory services, develop and manage Household customer portfolio distributed by micro-area, customers care according to the contact strategy of each period
Analyze the products and services that Household customers are using, and customer financial indicators to assess the financial health of customers
Nova Service Group - Công ty Cổ phần Tập đoàn Nova Services
Hồ Chí Minh
Cạnh tranh
Trình độ:Tốt nghiệp Đại học trở lên các chuyên ngành:Báo chí, Truyền thông, Quan hệ công chúng (PR), Marketing, Quản trị kinh doanh hoặc các ngành liên quan.
Chủ trì xây dựng hệ thống quản trị nội bộ Ban/Phòng:Quy định, Quy trình, Biểu mẫu, Quy chế triển khai (Checklist) công việc, .