Customer Service Manager (Manufacturing, English and Chinese, $2000, ID20032)

Mô tả công việc:
(Mức lương: 40 - 50 triệu VNĐ)
Our client is aforeign-invested company, now looking for an Customer Service Manager (Manufacturing, English and Chinese, $2000, ID20032):
Operations & Supply Chain
Customer Relationship & NPI: Lead early involvement in the NPI stage to ensure customer requirements are integrated into operational workflows.
Demand & Fulfillment: Monitor customer demand trends to ensure accurate forecasting and timely order fulfillment.
Inventory & Planning: Oversee outsource material planning, scheduling, and overall inventory management to optimize stock levels.
Financial Oversight: Manage supplier billing processes and ensure timely customer Accounts Receivable (AR) collection.
Leadership & Strategy
Operational Excellence: Ensure daily activities run smoothly by monitoring performance with a hands-on approach.
Risk & Issue Resolution: Proactively identify irregularities, resolve customer complaints, and implement robust preventive action plans.
Market Intelligence: Collect and analyze market data to provide actionable insights for business growth.
Collaboration: Act as a key liaison for cross-functional coordination, facilitating discussions to align team goals with organizational objectives.
Communication: Clearly articulate goals to team members and provide regular, high-level progress reports to senior leadership.
Chức vụ: Trưởng Nhóm/Trưởng Phòng
Hình thức làm việc: Toàn thời gian
Quyền lợi được hưởng:
Tham gia BHXH, BHYT, BHNT.
Nghỉ phép năm.
Nghỉ lễ, Tết, nghỉ việc riêng theo quy định.
Chế độ thai sản, ốm đau, tai nạn lao động.
Trang thiết bị làm việc
Yêu cầu bằng cấp (tối thiểu): Đại Học
Yêu cầu công việc:
Education: Bachelor's degree in Business Management, International Trade, Supply Chain Management, or a related field.
Experience:
5+ years in a management/leadership role.
3+ years in an operational or customer service-focused position.
Skills & Attributes:
Hands-on Leadership: A strong "on-the-ground" mentality with a focus on daily operational monitoring.
Problem Solving: Proven ability to identify, analyze, and resolve operational irregularities and prevent their recurrence.
Communication: Excellent verbal and written communication skills with the ability to influence stakeholders at all levels.
Language: Good at Chinese.English proficiency equivalent to TOEIC 780 or higher
Yêu cầu giới tính: Nam/Nữ
Ngành nghề: Dịch Vụ Khách Hàng,Trải Nghiệm Khách Hàng
Đại Học
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