Account Manager Assistant

Mô tả Công việc
Handle RFQ activities, prepare technical inputs and coordinate with customers for queries, changes, reviews and new business support.
Study drawing and technical feasibility, review customer requirements and provide corresponding proposals.
Input inquiry, coordinate with internal sourcing team to prepare and process customer quotations accurately and within the required timeline.
Manage client accounts using CRM systems, track order status, and ensure on-time delivery to support factory Just-In-Time (JIT) or VMI (Vendor Managed Inventory) systems.
Process customer orders accurately and in a timely manner, ensuring smooth order fulfillment from order entry through delivery.
Monitor and follow up on open orders, backorders, and pending deliveries to ensure timely resolution, keep updating to customer.
Maintain close communication with customers and provide timely updates on order status, delivery schedules, and other relevant matters.
Resolve customer complaints, such as torque problems, thread stripping, or corrosion concerns, etc.., by collaborating with internal engineering teams.
Handle customer inquiries and complaints, including quality issues, pull-in/push-out requests, delivery delays, and other order-related matters.
Proactively identify issues, coordinate with relevant internal teams, and provide effective solutions to meet customer requirements.
Work closely with Sales, Operations, Finance, Engineering, and other internal departments to resolve issues and ensure smooth business operations.
Maintain strong and professional customer relationships through effective communication, proactive follow-up, and excellent customer service.
Maintain accurate and up-to-date records of customer interactions, including inquiries, requests, complaints, and follow-up activities.