Agent/Lead Agent - Air Export

Job Description
Job Description
Assist Department Head to carry out business activities and perform good customer service, maintenance of data integrity and achieve the company's growth and profit objectives.
Main tasks:
Ensure smooth and timely shipment process flow
Ensure all customers requirements are followed as per the Standard Operations Process (SOP)
Ensure accurate and timely data entry into our operating system
Monitor shipment reports to ensure total customer satisfaction
Support the Supervisor/ Manager in the following areas:
Allocating workloads, monitoring workboard to ensure internal KPI's are met e.g. timely data entry
Build and maintaining strong relationships with customers
Assist the manager and supervisor in timely responding the requested information, as well as shipment process to external and internal customers which are required by company and customers .
Assist in retention calls and complete customer reviews with your regular customers to document in the company system
Monitor invoicing and other company's report where needed.
Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team
Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
Promote productivity tools within the team (e.g. using workboard, invoice processing, expo )
Be continuously open and positive to implementing new system changes and enhancements with your team
Qualifications
Graduated student from University/ College or equivalent combination of education and experience.
Understanding of air shipment handling process is a plus.
Pro-active, strong organizational skills.
Good computer skills (Excel, Word, PowerPoint).
Fluent in English.
Willing to put extra hours, as required.
Well-organized, innovative, self-motivated.
Able to work in the team, under high pressure and tight deadline.
Additional Information
Our working conditions
Streamlined structures, fast decision making processes, attractive and innovative workplaces, own training centers and great team spirit.
We focus on organic growth of our people and customers. Promotion from within and high retention of our employees and customers are essential to our success as a service and knowledge based organization.
Behaviours:
Adhere to the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Package: Expeditors offers excellent benefits
Includes base salary, 13th month salary, and attractive bonus. The range will vary depending on the candidate's experience and is negotiable.
Annual Leave
Health Plan: Medical Package
Accident Insurance
Social, Health and Unemployment Insurance
Mobile phone allowance, company car, Grab account,
Training and Personnel Development Program