JOB DESCRIPTION:
1. Improve the quality and content of services to enhance customer satisfaction based on customer feedback
2. Train and support dealers with specific performance targets to improve dealership performance
3. Manage budgets and allocate resources optimally to improve the work efficiency of dealers. Implement improvements to increase the efficiency of the service process, shorten the response time to customers and improve the efficiency of the service (including shortening of take time, leveling of work by promoting reservation, improvement of skills, etc.)
4. Work to improve quality, perform troubleshooting and quality verification collaboration with QC/QA and Production to improve product quality and customer service
5. Understand competitors' service strategies and implement appropriate countermeasures. Introduce new technologies and service methods to improve the customer satisfaction
6. Other tasks assigned by superior
JOB REQUIREMENTS:
- Bachelor's degree in Automotive Engineering or related fields
- Microsoft Office (Word, Excel, PowerPoint)
- English (business level)
- 3 years of working experience in the Automotive service field
- Customer service, process improvement, planning & analyzing, developing standards, GRIT
BENEFITS:
- Allowances: lunch; attendance; transportation: upon the current distance
- Attendance in professional training
- Attendance in the company trip, Family Day,...
- Bonus and salary review (in April annually)
- Flexible working hours
- Full insurance payment and health insurance
- Support in business trip fees (hotel, business allowance, plane tickets)
OTHER INFORMATION:
- Working hours: 7h30- 17h30 from Monday to Friday
- Working place:
+ Ha Noi: MD Complex Building, 68 Nguyen Co Thach, Nam Tu Liem, Ha Noi
+ HCM: No 02, Pho Quang, Tan Binh, Ho Chi Minh
