Business Process Analyst (Power BI Focus) / Chuyên Viên Phân Tích Quy Trình Nghiệp Vụ (Power BI)

Candidates based in HCMC are welcome - daily shuttle service is available.
Job Summary | Mô tả công việc
The Business Process Analyst is responsible for analyzing, designing, documenting, standardizing, and continuously improving business processes across the organization. This role works closely with cross-functional teams to identify operational inefficiencies, optimize workflows, and transform business data into actionable insights through Power BI dashboards and reporting.
The position supports operational excellence initiatives by combining process analysis, KPI monitoring, digital transformation, and business intelligence capabilities to improve productivity, quality, compliance, and customer satisfaction.
Key Responsibilities
1. Business Process Analysis & Assessment | Phân tích và đánh giá quy trình
• Analyze current business processes and workflows across departments.
• Conduct interviews, workshops, and observations to gather business and operational requirements.
• Identify process gaps, bottlenecks, inefficiencies, and operational risks.
• Evaluate process performance using operational data, business metrics, and KPI dashboards.
• Perform root cause analysis and recommend process optimization opportunities.
• Establish measurement frameworks to monitor process effectiveness.
2. Process Design & Documentation | Thiết kế và chuẩn hóa quy trình
• Design and optimize end-to-end business processes and workflows.
• Develop process maps, flowcharts, BPMN diagrams, SIPOC diagrams, and work instructions.
• Create and maintain SOPs, policies, procedures, templates, and related documentation.
• Ensure process documentation is standardized, version-controlled, and accessible.
• Support ISO and quality management documentation requirements.
3. Power BI Reporting & Data Analytics | Báo cáo và phân tích dữ liệu bằng Power BI
• Develop, maintain, and optimize Power BI dashboards and reports for business monitoring.
• Collect, transform, and analyze operational data to support decision-making.
• Design KPI tracking frameworks and performance dashboards.
• Create meaningful visualizations and provide actionable recommendations.
• Support business teams with ad-hoc analysis and reporting requests.
• Ensure reporting accuracy, consistency, and data governance standards.
4. Process Improvement & Operational Excellence | Cải tiến quy trình
• Lead or participate in process improvement initiatives across departments.
• Apply methodologies such as Lean, Six Sigma, Kaizen, and continuous improvement practices.
• Measure improvement outcomes and monitor sustainability of implemented solutions.
• Recommend corrective and preventive actions where necessary.
• Drive operational excellence and process compliance.
5. Systems & Digital Transformation Support | Hỗ trợ chuyển đổi số
• Collaborate with IT and business stakeholders to automate business processes.
• Participate in ERP, CRM, WMS, TMS, or workflow implementation projects.
• Translate business requirements into process and reporting requirements.
• Support User Acceptance Testing (UAT), process validation, and reporting implementation.
• Drive adoption of digital tools and reporting solutions.
6. Cross-functional Collaboration | Phối hợp liên phòng ban
• Work closely with department heads and process owners.
• Facilitate workshops and process review sessions.
• Provide training and guidance on process standards and reporting tools.
• Support change management and process adoption initiatives.