Working location: 11th Floor, Summit Building, 350 Nguyen Van Linh, Thac Gian, Thanh Khe, Da Nang, Vietnam.
Interview location: 11th Floor, Summit Building or (Online - for candidates outside of Da Nang).
OB time: as soon as possible.
Working time: 44h/week, from Mon to Fri (8h-17h30) and Sat (8h-12h00).
Candidates currently based in Da Nang or Quang Nam are highly preferred. We also welcome applicants from HCM/HN who are originally from Da Nang and planning to settle back in their hometown.
JOB DESCRIPTION
Key Responsibilities: Revenue Growth and Air Cargo Customer Management
1. Sales &
Business Development- Proactively conduct sales activities (both outdoor and indoor) to agents for cargo to fill up flights.
- Execute sales visits to develop and strengthen cooperative relationships with customers.
- Market Analysis: Identify and analyze target markets and potential clients within the specified area to achieve committed load factor, Revenue, and Profit targets.
- Negotiate and handle the draft contract with customers.
2. Customer Relationship & Service Quality Management
- Manage the entire customer lifecycle (current and new customers), providing service information, rates, space availability, and flight schedules.
- Maintain strong relationships with Key Accounts and professionally handle disputes and escalations.
- Address service issues, provide updates, and support customer requirements.
- Monitor credit terms and accounts receivable status.
3. Operations & Internal Coordination
- Manage allocation and flight load to maximize Revenue & Profit.
- Follow up and coordinate closely with other departments and customers to comply with the regulations of the Airline principal.
- Assign tasks and manage the quality of reservations and customer service.
4. Reporting & Strategy
- Communicate developments, trends, and opportunities in the market to management.
- Provide strategic recommendations for the Sales strategy.
- Complete sales activity reports and performance reports as assigned by the Cargo Supervisor.
