Customer Service Assistant

1. VIP Lounge Management
• Manage VIP Lounge operations and provide personalized services to ensure VIP customer satisfaction.
• Organize private events for AVENUEL members and coordinate events hosted by tenants for VIP customers at the Lounge.
• Provide information and assistance to VIP customers, ensuring a premium experience.
2. Customer Service Management
• Develop initiatives and strategies to enhance customer satisfaction and service quality for both regular and VIP customers.
• Establish and monitor customer service standards for tenants and their staff.
• Propose solutions to prevent and resolve customer complaints and service-related issues.
3. Customer Service Training
• Conduct customer service training and campaigns for brand staff.
• Provide customer service training for Lotte Mall staff.
4. Front Office Management
• Manage, supervise, and train Front Office staff to ensure service quality and operational efficiency.
• Conduct daily inspections of hygiene, product displays, and on-site service standards.
• Oversee customer service operations at the VIP Lounge, Service Lounge, Information Desk, POP, and customer facilities.
• Support mall events and promotional activities as required.
5. Brand Management
• Support tenants in registering and issuing mall staff ID cards.
• Coordinate with tenants and relevant departments to handle customer complaints and incidents related to brands.
• Assist customers with inquiries and issues related to tenants and brands within the mall.