Customer Service Executive

Mô tả Công việc
★☆★ The Customer Service Executive is mainly responsible for oversea inquires, maintain current business and support sales for news business, and others assigned tasks.
1. Overseas Inquiries:
- Handle daily communication with overseas agents/partners regarding rates, bookings, and shipment updates.
- Provide accurate and timely feedback to internal teams and customers.
2. Maintain current business:
- Maintain strong relationships with existing customers, ensuring high customer satisfaction and service quality.
- Consult customers regarding their issues and requirements, provide appropriate guidance and solutions.
- Address customer inquiries, quotation, proposal for service, complaints, and service recovery in a professional manner.
- Monitor shipment status and proactively inform customers of any issues or delays.
3. Sales Support & Business Development:
- Assist sales team with preparing quotations, proposals, and presentations for new business for existing clients and new clients.
- Support follow-up on leads and coordinate with operations for smooth onboarding of new accounts.
- Gather customer feedback to identify potential opportunities for cross-selling and upselling.
4. Documentation & Coordination:
- Coordinate with operations and other departments to ensure smooth handling of shipments.
- Prepare and maintain customer records, reports, and service-related documentation.
- Ensure compliance with company policies and relevant regulations (credit approval, service contract, payment follow up, etc.)
5. Others:
- Stay updated on relevant laws, regulations, and industry practices.
- Prepare weekly and monthly reports as required.
- Others jobs as per BOD's requirements.