Customer Service Executive

The Customer Service Executive is responsible for ensuring smooth order processing, accurate data entry, and effective coordination with logistics partners (Việt Nữ). This role plays a critical part in ensuring timely and efficient delivery of products to customers while maintaining strong internal and external stakeholder communication.
1. Order Processing & Management
· Accurately key in customer orders into the system, ensuring all details (product codes, quantities, pricing, delivery dates, FOC, etc.) are correct.
· Validate orders and stock availability.
· Ensure timely order confirmation and proactively communicate any discrepancies or issues with the sales team.
· Track order status and ensure updates are reflected in the system with logistic partners
2. Logistics Coordination & Follow-up
· Work closely with logistics partners to ensure orders are picked, packed, and shipped on time.
· Coordinate with warehouses and transport providers to monitor delivery timelines and resolve any issues.
· Proactively follow up on shipments, addressing delays and escalating issues where necessary.
· Ensure proper documentation (delivery notes, invoices, shipping documents) is prepared and shared with relevant stakeholders.
3. Customer & Stakeholder Communication
· Serve as the primary point of contact for customers regarding order status, delivery schedules, and any related inquiries.
· Work closely with sales, logistic partner and supply chain teams to resolve order-related issues efficiently.
· Handle complaints related to order fulfillment and provide timely resolutions.
· Maintain and update customer records in the system, ensuring accuracy of contact details and order history.
Qualifications
· Bachelor's degree in Business Administration, Supply Chain, or a related field preferred
Experience
· 2+ years of experience in customer service, order management, or logistics coordination
· Proficiency in ERP/order management systems (SAP, Oracle, or similar) is an advantage.
Skills & Competencies
· Strong attention to detail with a high level of accuracy in data entry.
· Excellent communication and problem-solving skills.
· Ability to multitask and work in a fast-paced environment.
· Strong team player with a proactive and customer-centric mindset.
BENEFITS
Private Health Insurance
Full SHUI of Basic salary
13th-month salary
Yearlybonus
Discount code for employee
Happy hour party, team building party, company trip, ...
Professional working environment
Ngành nghề: Bán hàng / Kinh doanh, Tư vấn, Dịch vụ khách hàng
Kinh nghiệm: 2 Năm
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Hồ Chí Minh