Customer Service Executive

Company Description
Unity In Diversity (UID) is a B2B service provider specializing in creative design, artwork, and customer care solutions for demand-driven eCommerce. Founded in 2015, UID is driven by a purpose to deliver happiness to customers, team members, partners, and society, and aims to be Earth's most happiness-centric company. The team focuses on creating "wow" moments through quality products at reasonable prices that exceed customer expectations.
1.What will you do?
Manage a high amount of incoming online requests, and reviews (emails, messages) from customers professionally and courteously (100% English);
Handle customer complaints, provide best solutions and alternatives within the time limits; and follow up to ensure resolution;
Complying with effective issue and timely reports to internal team and management;
Identify recurring customer issues and share actionable feedback with internal teams to improve products, processes, and the customer experience;
Contribute to improvements in response templates, support guidelines, and workflows, and adapt to changes in tools, products, and procedures;
2.
Minimum Qualifications:
Level:
Fresher or Junior
Have a
strong command of English
with certified skills, especially reading and writing; (>= IELTS 6.5 or equivalent certificates);
Be
proactive, detail-oriented, and take ownership
of assigned tasks;
Demonstrate
strong problem-solving
skills to understand customer concerns and provide appropriate, timely solutions;
Adapt to change
s in processes, tools, and products while proactively upskilling and continuously improving.
Use AI tools
to support daily tasks, while reviewing outputs for accuracy and appropriateness.
Preferred Qualifications:
Having 1+ years of experience in a Customer Service role in e-commerce platforms or other relevant platforms is a plus;
Have the ability to systematize and automate tasks and workflows to improve efficiency and ensure consistency in problem-solving;
Able to wear many hats and organize day-to-day tasks with appropriate priorities;
3.What you will get?
Target Total Compensation:
VND 12,000,000 - 15,000,000 gross/month
Housing Allowance: VND 1,000,000/month
Holiday and Birthday Bonuses/Allowances: VND 500,000/month
Support for Bereavement and Celebratory Occasions
Workplace Benefits
Daily lunch and parking support.
Work equipment, accounts, and tools provided upon successful completion of probation.
Pantry regularly restocked with snacks and soft drinks.
Health and Well-being Benefits
Private health insurance for employees and their family members, based on length of service.
Annual health checkups.
Maternity benefits: In addition to statutory entitlements, the company provides additional support based on length of service.
Other Benefits
Remote work every Monday.
Salary reviews twice a year.
Monthly performance assessments and recognition.
Internal activities, team building events, and an annual company trip.
Location:
1129/12/20 Lac Long Quan Street, Bay Hien Ward, Ho Chi Minh city.
Working Hour:
From Monday to Saturday (Half-day on SAT)
Work Remote: Monday from 8:30 am to 5:30 pm
Onsite: Tuesday - Friday: from 8:30 am to 5:30 pm | Saturday: from 8:30 am to 12:15 pm