Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
* Oversee customer service operations by actively monitoring project-related communication channels and ensuring timely responses to clients (warehouse/transport/freight)
* Provide guidance and support to team members in resolving customer complaints and addressing operational issues.
* Personally handle critical or high-impact complaints, taking the lead in urgent or sensitive situations.
* Manage task allocation by assessing team capacity and daily workload to ensure efficient distribution and balanced performance.
* Directly manage daily operations for select key customer accounts, ensuring service quality and SLA compliance.
* Prepare, review, and analyze customer service performance reports and metrics to identify trends and areas for improvement.
* Contribute to continuous improvement initiatives by identifying process gaps and participating in solution development projects.
*Lead and manage a team of 5-7 members, ensuring overall team performance
- Working Location: Binh Hoa Ward, HCMC (Bình Dương cũ)
- Working time: 8:00 AM - 5:30 PM, From Monday to Friday, 2 Saturday mornings per month.
Yêu cầu
* 3-5 years of experience in relevant positions, preferably with expertise in 3PL/Logistics
* College/University degree in Business Administration, Communications, or related fields.
* Good at English and Vietnamese (both verbal & written)
* Strong understanding of warehousing/transportation operations, CS tools, and social listening platforms
* Experience in the related field would be an advantage
Quyền lợi
Thưởng
Laptop
Chăm sóc sức khoẻ
Healthcare
Nghỉ phép có lương
Annual leave
Thông tin khác
NGÀY ĐĂNG
15/08/2025
CẤP BẬC
Trưởng phòng
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Customer Accounts Management, Logistics Services, Warehousing, Customer Service Operation, Transportation
LĨNH VỰC
Chuỗi cung ứng
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
3
QUỐC TỊCH
Người Việt Nam
Xem thêm
Thông tin chung
- Ngày hết hạn: 15/09/2025
- Thu nhập: $ 1,000-2,000 /tháng
Nơi làm việc
- Dong An Quarter, Binh Hoa Ward, Ho Chi Minh City
- Hồ Chí Minh, Vietnam