Customer Services Agent

Candidates must have, as minimum requirements, a degree from a reputable university, good command in reading, writing and speaking English and Vietnamese, and basic arithmetic skills. Candidates should be presentable, service-oriented and a team-player. Having good interpersonal skills, enjoying daily interactions with people, and always being prepared to go the extra mile for passengers are important too. They also need to be comfortable with the pressure of turning around flights on time, and handling customer feedback.
Candidates are expected to be proficient in computer skills and office productivity software such as Microsoft Outlook, Word and Excel. This position will work on shift hours, and activation outside the shift may be required in exceptional circumstances.
This is an entry level position suitable for recent graduates with 1-3 years of work experience in the aviation field. Candidates with work experience in customer services or airport operations roles are also welcome to apply. Successful candidates will be provided with relevant training and supervision.
BENEFITS
Successful candidates can enjoy remuneration with benefits package including profit sharing bonuses and free travel (including applicable dependents) to any Singapore Airlines destinations once a year. Successful candidates will also have the opportunity to participate in trainings conducted in Singapore, with expenses covered by the company.