Customer Services Officer (Shopping Mall)

- Working schedule: 1 shift/day, 6 days/week, with 1 day off/week.
- Shift options: (Break: 1-hour break per shift)
- 8:30 AM - 5:30 PM
- 11:00 AM - 8:00 PM
- 1:00 PM - 10:00 PM
- Working location: Hanoi Centre (175 Nguyen Thai Hoc, O Cho Dua, Hanoi) / Saigon Centre (65 Le Loi, Sai Gon, Ho Chi Minh)
Main Responsibilities
- Providing information and answering customer inquiries through telephone, email, or face-to-face.
- Controlling and managing to lend a baby stroller, wheelchair, portable charger, charging locker, and umbrella service, the selling of gift cards, first aid room, complaint room, lost & found, cloakroom service.
- Guiding and redeeming Rewards+ (CRM) programs, bonus point gift cards for the Co-brand card program and membership card.
- Coordinating with other departments & tenants to answer customer complaints, support, and give them the best shopping moments at Shopping Mall.
- Supporting the A&P/CRM team to give gifts to customers on some promotion programs.
- Controlling basic PA music system & announcement such as lost & found, promotion, opening/closing time, etc.
- Making reports for CS services and others.
- Overviewing Mall operations and directly reporting to the CS Supervisor and Manager if any issues occur.
- Updating SOP (the standard of procedures at your site) and keeping it well updated.
- Training and handing over the backup staff who will perform your position when you take leave (annual leave or sick leave)
- Other tasks required by the Head of Department.