Customer Support (Logistics)(English and Mandarin required)

Location: Phu Nhuan District, Ho Chi Minh City
Working Time: 8:00 - 17:00, Mon - Fri
Salary: Negotiable
Report Line: Operations Manager
Overview
Headquartered in Australia, our client is a dynamic international logistics firm specializing in air and sea freight across key Asia-Pacific trade lanes. With an established network across Australia and Greater China, they are launching an exciting new chapter: expanding into Vietnam with their inaugural office in Ho Chi Minh City.
The company prides itself on a fast-paced, collaborative, and entrepreneurial culture. To support their rapid growth and keep daily supply chain operations running seamlessly, they are building a energetic office operations team in Vietnam. Joining at this stage means being on the ground floor of their local expansion, connecting with a global network, and growing alongside a vibrant, multicultural team.
Job Description
Guide new customers through the initial onboarding process, helping them create accounts, set up company profiles, and navigate our proprietary freight-booking platform.
Demonstrate excellent communication and active listening skills to quickly understand customer needs and respond appropriately.
Conduct live or guided walkthroughs to train customers on how to input shipment details and book freight shipments independently with confidence.
Serve as the primary point of contact for customer queries via email, phone, and internal chats, swiftly troubleshooting any booking errors or platform issues.
Collaborate seamlessly with our international colleagues across Australia and China using both English and Mandarin to resolve complex technical and operational cases.
Gather user feedback on system usability, identify recurring booking challenges, and relay insights to our local management and operations team to enhance the platform experience.
Provide proactive, on-the-ground support to the local management and operations team as we establish and grow our presence in the VN market.
Requirement
No experience required (Training provided).
Logistics degree and industry experience are preferred but not essential due to our comprehensive in-house training.
English (Minimum IELTS 6.5 or equivalent) and Mandarin (Minimum HSK 5 with a score of 270+, and speaking score of 80+).
Strong computer literacy is required, particularly in Microsoft Word, Excel, and daily email management.
Benefits
Competitive entry-level salary
13th-month salary (Tet bonus) and performance-based reviews
Full Social, Health, and Unemployment Insurance (SHUI) in accordance with VN Labor Law
12 days of annual leave plus all VN public holidays
Regular team dinners, free snacks/coffee in the pantry
Regular team dinners or quarterly outings
Fully stocked pantry with free coffee, tea, and snacks
Company-provided laptop and any necessary tech equipment
Opportunities for rapid career progression as the Ho Chi Minh City branch grows
Comprehensive training in international logistics, shipping software, and corporate communication
A great environment to practice and improve foreign language skills daily with Australia and China team