[Haiphong] Customer Service Manager - CS Manager

Contribute to P&L achievement;
Provide excellent customer services to satisfy clients' need
Overall management and accountability on the performance of the CS Team
"Organize the resouces to handle daily operation of the CS Team for inquiries, test plans, quotations, samples receipt/ dispatch, invoicing, debt collection,...
- Pick-up Team
- Job assignment team
- Registration Team
- Coding Team
- Invoice Team"
"Instruct and assign jobs to subbordinate staffs and supervise/review their performance;
Train and evaluate to new comers"
Coordinate with Sales Team to approach clients for generating revenue/ profit
Communicate with key accounts, ISM, GKAM to finalize the big/potential projects
Review draft test report and close jobs after they are complete (in absence of report supervisor)
Responsible for quality management system (SLIM, SOP, forms, guidelines, quality database update, etc.)
Investigate complaints/claims, suggest solution for management's approval, reply to clients and have proper actions to improve the situation
Prepare weekly highlight, monthly reports and other reports to BU manager
QHSE compliance
Other tasks assigned by BU Manager