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Mô tả công việc
About Timo
Everybody dreams of being rich(er) and fears being poor. Timo supports you in achieving this dream. Financially, we support across the 5 functions of money: moving, managing, accessing, growing, and protecting your money.
Being rich however means more than just having a lot of money. Enjoying a rich life includes making money more fun and emotional by embedding banking services into your lifestyle and within your social circle to unlock a truly rich life.
What you will be doing
+ Fully support customers via phone calls and other communication channels such as Email, Facebook, Zalo...
+ Resolve problems, complaints by clarifying issues, explore the answers and alternative solutions, implement solutions to satisfy customer's needs.
+ Other major duties such as lock card, active card/account, notify transactions or account balance/customer's card...
+ Use the corresponding etiquette on the telephone and other live channels to satisfy and please customers.
+ Provide innovative offers to improve the quality service of Contact Center.
+ Ensure adherence to the defined Operation process, instructions related to Anti-money laundering (AML) and know your customer (KYC), code of conduct & rules of The Company.
+ Take part in building procedures and regulations for projects related to Contact Center.
+ Implement tasks allocated by Contact Center Manager
Yêu cầu
Your skill and experience:
+ Having Financial Institution experience is a plus.
+ Excellent verbal communication skills, speaking clearly and succinctly, required English language proficiency.
+ Candidates must be able to perform job functions independently or as part of a team and have problem-solving skills to solve a diversity of customer issues.
+ Being able to work in shifts 24/7, Timo service is available for our customers 365 days a year.
+ Work in HCMC and desire to work in a newly established project with high pressure and productivity achievement.
Quyền lợi
Full benefits and salary during probation
Premium health care insurance & Other benefits as per stated in Vietnamese Labor Law
Competitive salary and learning culture
Thông tin khác
Ngày Đăng Tuyển
11/08/2023
Cấp Bậc
Mới Tốt Nghiệp
Ngành Nghề
Dịch vụ khách hàng, Ngân hàng, Tài chính/Đầu tư
Lĩnh vực
Tài Chính
Kỹ Năng
Chăm Sóc Khách Hàng, Call Center, English Communications, Customer Service Knowledge
Ngôn Ngữ Trình Bày Hồ Sơ
Bất kỳ
Thông tin chung
- Ngày hết hạn: 10/09/2023
- Thu nhập: Thương lượng
ABOUT TIMO
Everybody dreams of being rich(er) and fears being poor. Timo supports you in achieving this dream. Financially, we support across the 5 functions of money: moving, managing, accessing, growing, and protecting your money.
Being rich however means more than just having a lot of money. Enjoying a rich life includes making money more fun and emotional by embedding banking services into your lifestyle and within your social circle to unlock a truly rich life.
Quy mô công ty
Từ 101 - 500 nhân viên
